Ward Clerk

NSW Health; Scone; On-site; AUD 48,000 - 50,000; Part time

Job summary

NSW Health is hiring a Ward Clerk at Scott Memorial Hospital in Scone for a 20-hour week on a 12-month temporary contract. You will be the first point of contact for patients, families and staff, handling reception, phone inquiries, patient records, admissions, transfers and discharges, and coordinating documentation.

You will work closely with nursing, medical and allied health teams, ensuring privacy and efficient ward operations.

Qualifications

• Experience in administration, reception or healthcare setting is highly regarded.

Responsibilities

• Provide reception and telephone support, manage patient records and admissions, transfers and discharges.
• Update electronic health systems and coordinate clinical documentation.
• Support ward operations with filing, appointments and administrative tasks while ensuring privacy.

Job description

Remuneration: $34.93 - $36.09 per hour + superannuation + salary packaging
Location: Scott Memorial Hospital, Scone
Employment Type: Temporary Part Time - 12 month contract
Position Classification: Admin Off Level 2
Hours Per Week: 20
Requisition ID: REQ699453
Applications Close: Sunday 8th November 2026

About the role

As a Ward Clerk at Scone Memorial Hospital, you will provide essential administrative and clerical support to the ward, helping ensure the delivery of safe, timely and coordinated patient care.

You will be a first point of contact for patients, families, visitors and healthcare providers, managing reception and telephone enquiries, maintaining accurate patient records, processing admissions, transfers and discharges, updating electronic health systems and coordinating clinical documentation. Working closely with nursing, medical, allied health and support staff, you will help facilitate communication and the smooth day-to-day operation of the ward.

This role requires strong organisational skills, attention to detail and the ability to manage competing priorities in a busy and changing environment. You will also assist with correspondence, appointments, filing and other administrative tasks while maintaining privacy and confidentiality.

You will receive a structured district and local orientation, on-the-job training and ongoing support from experienced colleagues and managers. Access to education and professional development opportunities through Hunter New England Local Health District and NSW Health will also support you to build your skills and develop your career.

Where you’ll be working

You will join the Scone Administration Team at Scone Memorial Hospital, a collaborative and community-focused team committed to providing professional administrative and reception services that support high-quality, patient-centred care.

As part of a rural hospital, you will work closely with colleagues across a range of disciplines in a friendly and supportive environment where teamwork, respect and excellent customer service are valued. The team takes pride in being adaptable, professional and focused on continuous improvement, with every member contributing to the care and wellbeing of the local community.

About you

We are looking for an organised, adaptable and reliable person who is committed to providing excellent customer service in a healthcare environment.

You will bring:

• Strong communication and interpersonal skills, with a professional and welcoming approach.
• Sound organisational skills and the ability to manage competing priorities.
• Attention to detail and the ability to maintain accurate records.
• A commitment to privacy, confidentiality and patient-centred care.
• The ability to work independently and collaboratively as part of a multidisciplinary team.
• Initiative, a positive attitude and the ability to remain calm under pressure.
• Confidence using computer systems and a willingness to learn new processes.

Previous experience in administration, reception or a healthcare setting is highly regarded. While experience with NSW Health systems and hospital procedures is desirable, training and support will be provided to help you develop the necessary skills.

Most importantly, you will be eager to learn, embrace change and contribute positively to a respectful and supportive team dedicated to serving the local community.

Additional Information:

• To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
• An eligibility list will be created for future temporary part time vacancies.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

For role related queries or questions contact Courtney Wicks on **************@health.nsw.gov.au