wait staff

Cafe Enzo; Pokolbin; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Flexible hours

Job summary

Cafe Enzo in Pokolbin, NSW, is hiring a full-time Wait Staff member to deliver exceptional dining experiences. You will greet guests, present menus, take orders, and ensure top-notch service with a welcoming atmosphere.

We value reliability, teamwork, and strong customer service, offering competitive wages, staff discounts, and opportunities for progression within a supportive hospitality team.

Qualifications

• Prior experience in waiting or hospitality service.
• Strong interpersonal and verbal communication skills.
• Excellent attention to detail when taking orders and serving.
• Good physical stamina to stand and carry items during busy periods.
• Reliable, punctual and able to work flexible hours including weekends.

Responsibilities

• Greet guests and seat them according to restaurant procedures.
• Present menus and recommend food and beverages.
• Take accurate orders and relay to kitchen/bar.
• Serve food and drinks promptly and professionally.
• Address guest requests and resolve concerns courteously.
• Maintain cleanliness and organization of dining area and stations.
• Process payments accurately and efficiently.
• Collaborate with kitchen and bar staff for smooth service.
• Restock supplies and assist with table setups.
• Adhere to health and cafe policies at all times.

Skills

Wait staff

Customer service

Interpersonal skills

Attention to detail

Stamina

Reliability & punctuality

Team player

Job description

Cafe Enzo is a vibrant hospitality establishment located in the heart of Pokolbin, NSW. We are passionate about delivering exceptional dining experiences to our guests through quality service, warm hospitality, and a welcoming atmosphere. Our team is dedicated to creating memorable moments for every customer who walks through our doors, and we take pride in our commitment to excellence in all aspects of our business.

About the role

We are seeking a dedicated and enthusiastic Wait Staff member to join our team at Cafe Enzo in Pokolbin. This is a full-time position that plays a crucial role in delivering outstanding customer service and ensuring our guests have an exceptional dining experience. As a member of our wait staff, you will be the face of our establishment, responsible for creating positive interactions with customers and maintaining the high standards of service that define Cafe Enzo. This role offers the opportunity to be part of a dynamic hospitality team in a popular regional destination.

What you'll be doing

Greeting guests warmly upon arrival and seating them in accordance with restaurant procedures

Presenting menus and providing knowledgeable recommendations about food and beverage offerings

Taking accurate customer orders and relaying them efficiently to the kitchen and bar staff

Serving food and beverages in a timely and professional manner, adhering to food safety and presentation standards

Addressing guest requests and concerns promptly and courteously, ensuring customer satisfaction

Maintaining cleanliness and organisation of the dining area, including tables, chairs and service stations

Processing payments and managing transactions with accuracy and professionalism

Collaborating with kitchen and bar staff to ensure smooth service delivery during peak and quiet periods

Restocking supplies and assisting with table setups throughout shifts

Adhering to health and safety regulations and cafe policies at all times

What we’re looking for

Previous experience in a waiting or hospitality service role, with a demonstrated commitment to excellent customer service

Strong interpersonal and communication skills, with the ability to interact professionally with diverse customers and team members

Excellent attention to detail, particularly when taking orders and serving food and beverages

Physical stamina to stand for extended periods and carry items safely during busy service times

Reliability and punctuality, with the ability to work flexible hours including weekends and public holidays

Positive attitude and willingness to work collaboratively within a team environment

Basic understanding of food and beverage products, with willingness to learn and develop knowledge

Ability to manage multiple tasks and prioritise effectively during service periods

A current First Aid Certificate or willingness to obtain one is advantageous

What we offer

At Cafe Enzo, we value our team members and are committed to fostering a positive and supportive work environment. We offer competitive wages in accordance with industry standards and provide opportunities for skill development and career progression within the hospitality sector. Our team benefits from a friendly, collaborative workplace culture where your contributions are recognised and appreciated. We support work-life balance and understand the importance of flexibility where possible. Additionally, team members enjoy staff discounts and the chance to be part of a business that values quality service and genuine hospitality. We encourage applications from all candidates and welcome discussions about any support or adjustments you may require.