Retail Sales & Hospitality Team Members

The Hunter Valley Cheese Factory Co P/L; Pokolbin; On-site; AUD 45,000 - 60,000; Full time

Job summary

The Hunter Valley Cheese Factory Co P/L in Pokolbin NSW is seeking dedicated Retail Sales & Hospitality Team Members. In this full-time role you will greet visitors, process retail transactions, and contribute to our on-site hospitality experiences.

You’ll help customers explore our premium cheeses and local products while delivering friendly, informative service. Join a dynamic, fast-paced environment that values guest satisfaction, product knowledge, and teamwork.

Qualifications

• Proven experience in retail sales, hospitality, or customer service.
• Excellent communication and interpersonal skills.
• Basic numeracy for handling payments.
• Flexible to work weekends/holidays.
• Willingness to obtain food safety certifications.

Responsibilities

• Providing warm, welcoming customer service to all visitors and assisting with product selection.
• Processing retail transactions accurately using point-of-sale systems and handling payments.
• Maintaining the retail space clean, organised and visually appealing.
• Suggesting products based on customer preferences and dietary requirements.
• Supporting hospitality operations including table service and beverages.
• Packing and preparing products for dispatch to customers.
• Communicating with team to ensure smooth operations during peak periods.
• Adhering to food safety and hygiene standards.

Skills

Customer service

POS systems

Cash handling

Communication

Teamwork

Retail experience

Tools

POS systems

Job description

The Hunter Valley Cheese Factory Co P/L – Pokolbin NSW

The Hunter Valley Cheese Factory Co P/L is a beloved destination in the heart of the Hunter Valley, NSW. We specialise in artisanal cheese production and offer visitors an authentic experience of local food culture. Our facility combines a working cheese factory, retail space, and hospitality area, creating a unique environment where customers can discover, taste, and purchase premium locally-made products. We are committed to delivering exceptional service and showcasing the best of Hunter Valley's culinary heritage.

About the role

We are seeking enthusiastic and customer-focused Retail Sales & Hospitality Team Members to join our team at our Pokolbin location. This is a full-time position based in Pokolbin NSW 2320. In this role, you will be the face of our business, delivering outstanding customer service whilst managing retail transactions and supporting our hospitality operations. You will work in a dynamic, fast-paced environment where you'll engage with visitors from around Australia and beyond, helping them explore and purchase our exceptional cheese and local products. This position is integral to creating memorable experiences for our guests and driving sales across our retail offerings.

Key responsibilities

Providing warm, welcoming customer service to all visitors, assisting with product selection and answering questions about our cheeses and locally-sourced offerings

Processing retail transactions accurately using point-of-sale systems and handling cash and card payments with confidence

Maintaining the retail space in a clean, organised and visually appealing condition, with products appropriately displayed and stocked

Suggesting products to customers based on their preferences and dietary requirements, maximising sales opportunities

Supporting hospitality operations including table service, order taking and beverage service in our tasting and dining areas

Packing and preparing products for dispatch, ensuring items are securely wrapped and packaged to customer specifications

Communicating effectively with team members to ensure smooth operations during peak trading periods

Maintaining knowledge of product ranges, pricing, and promotional offers to provide accurate information to customers

Adhering to food safety and health and hygiene standards whilst handling products and preparing customer orders

Contributing to a positive team atmosphere and supporting colleagues to deliver consistent high-quality service

What we're looking for

Proven experience in retail sales, hospitality, or customer service roles, ideally within a food and beverage or tourism setting

Excellent communication and interpersonal skills with a genuine passion for delivering exceptional customer service

Strong numerical skills and experience with point-of-sale systems or retail transactions

Ability to work efficiently in a fast-paced environment, managing multiple tasks and priorities simultaneously

Physical capability to spend extended periods on your feet and to lift and carry stock and products as required

Flexibility to work various shifts, including weekends and public holidays, as required in a tourism-focused business

A positive attitude, reliability and a willingness to go the extra mile to ensure customer satisfaction

Basic food safety knowledge or willingness to obtain food safety certifications

Enthusiasm for local products, cheese, and the Hunter Valley region (preferred)

Team player mentality with the ability to collaborate effectively with colleagues from diverse backgrounds

What we offer

We offer a rewarding full-time position in a picturesque location that attracts visitors from around Australia and Internationally. Our team enjoys a supportive and inclusive workplace culture where contributions are valued. We provide on-the-job training to ensure you develop the skills needed to excel in the role. As part of our team, you'll have the opportunity to develop expertise in artisanal food products and gain valuable experience in the hospitality and tourism sector. We are committed to creating a positive work environment with fair remuneration and the chance to be part of a business that celebrates local food culture and community.