Shop Manager - South Melbourne

St Vincent De Paul; Melbourne; On-site; AUD 40,000 - 54,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Impactful work

Flexible/hybrid options

Supportive culture

Purpose-led work

Job summary

St Vincent de Paul Society Victoria is seeking a retail supervisor in South Melbourne to lead a diverse team of staff and volunteers, focusing on delivering exceptional customer service and driving sales. You will coach volunteers, manage priorities, and help grow shop performance.

The role requires strong communication, leadership, and people management, with a current driver’s license and a proactive, positive team spirit. Flexible, hybrid opportunities may apply in some contexts.

Qualifications

• Proven retail management experience with a focus on people.
• Passion for delivering incredible customer service.
• Retail apparel sales experience with drive to succeed.
• Ability to manage competing priorities and expectations.
• Can-do proactive attitude and positive team spirit.
• Current driver's license (mandatory).

Responsibilities

• Lead volunteer team to deliver a memorable customer experience.
• Meet and beat sales targets.
• Train and support volunteers.
• Perform physical duties: standing/walking, moving items up to 15kg.

Skills

Leadership

Communication

Coaching

Visual merchandising

Customer service

People management

Tools

POS systems

Microsoft Office

Job description

Job description

Posted Monday 26 October 2026 at 1:00 pm | Expires Tuesday 24 November 2026 at 12:59 pm

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

South Melbourne

Work type

Full-time, Ongoing

Schedule

Monday to Friday, 08:45am - 5:15pm

Hourly rate

$33.99 base rate + Tax reducing salary package

A little bit about you

You are a truly inspirational leader who is well regarded for their communication skills and their ability to coach and mentor their team. Great at visual merchandising? Love achieving results? Want to make your shop an amazing place for our dedicated volunteers? If you have answered yes, this could be a truly great opportunity for you to make a significant impact.

More specifically you will have:

• A real passion for delivering incredible customer service
• Retail management experience with a real focus on people
• Proven retail apparel sales experience with a drive to succeed and achieve results
• Ability to manage competing priorities, tasks and overall expectations
• A “Can do” proactive attitude and positive team spirit
• Good computer skills
• A current driver's licence (mandatory)

About the role

We are currently seeking a retail superstar to lead a diverse team of volunteers in our South Melbourne shop!

You will lead a team of staff and volunteers who are just as passionate about giving back to their communities as you will be! A hive of activity, this shop is offering a unique opportunity for you to contribute to your local community by growing sales, coaching your budding retail heroes and, in turn, bringing in much needed funds to one of Victoria's leading not-for-profit organisations!

Key responsibilities

• Leading our volunteer team to deliver a memorable experience with our customers
• Striving for, meeting and beating sales targets
• Training and supporting our dedicated team of volunteers
• Perform the physical demands of the role, including standing/walking for extended periods, safely moving loaded cages, bales and furniture and lifting/carrying items up to 15kg

Why join Vinnies?

• Not for profit salary packaging – increases your take-home pay
• Make an impact – support over 300,000 Victorians each year
• Flexible work options – including hybrid opportunities (where applicable)
• Supportive culture – family-friendly and values-driven
• Purpose-led work – contribute to social justice every day

About us

For more than 170 years the St Vincent de Paul Society Victoria has been providing practical and compassionate support to people across Victoria who are doing it tough, whether that's struggling to put food on the table, pay for essentials, keep children at school, or keep a roof over their head. We help people from crisis through to rebuilding their lives with stability, dignity and hope. We believe every human life has inherent worth.

The St Vincent de Paul Society and its wide network of members and volunteers provide practical frontline support, advocacy and friendship for the most vulnerable members of our community. Key services include home visitation; Vinnies Shops; youth programs; soup vans; assistance for asylum seekers and refugees; education and tutoring; and professional accommodation and health services through VincentCare and community and social housing through VincentCare Community Housing. The St Vincent de Paul Society in Victoria has more than 11,000+ members and volunteers. Internationally, the Society operates in 149 countries and more than 950,000 members.

Want to know more?

www.vinnies.org.au/vic

LinkedIn – Vinnies Victoria

@VinniesVictoria

How to apply

Applications close: 24th November 2026

Please note: applications will be reviewed as they are received and the role may close earlier. We encourage you to submit your application as soon as possible.

Important information

• Pre-employment checks are required (including National Police Check, Working With Children Check and right to work)
• We are committed to child safety
• We value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds

Job details

Pay typeHourly

South Melbourne VIC 3205, Australia