Duty Manager - Cowes

Work Initiatives; Bass Coast Shire; On-site; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Impactful work in the community

Flexible options where applicable

Supportive culture

Job summary

Vinnies Victoria is seeking a Retail Duty Manager at the Cowes shop. You will lead staff and volunteers to deliver excellent customer experiences while driving sales and fundraising for the community.

This role requires strong leadership, retail management experience, and a passion for helping others. A current driver's licence and good computer skills are essential. The job offers part-time hours and a supportive, values-driven workplace.

Qualifications

• Experience leading volunteer or staff teams in a retail or community setting is essential.
• Strong customer service focus with ability to coach volunteers and staff.
• Proven track record of meeting or beating sales targets in a retail environment.
• Excellent communication skills and a positive, can-do attitude.

Responsibilities

• Lead our volunteer team to deliver a memorable customer experience.
• Meet and beat sales targets through coaching and development of volunteers.
• Train and support our team of volunteers.
• Perform physical duties of the role, including standing, lifting up to 15kg, and moving items as needed.

Skills

Leadership

Customer service

Retail management

Sales targets

Communication

Team coaching

Proactive attitude

Computer skills

Driver's license

Tools

POS system

Job description

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

• Location: Cowers
• Work type: Part-time, Maximum Term
• Schedule: Monday & Friday, 8:45am – 5:15pm
• Hourly rate: $31.11 base rate+ Tax reducing salary package

A little bit about you

You are a truly inspirational leader who is well regarded for their communication skills and their ability to coach and mentor their team. Retail to you is second nature and if you can channel your extensive experience into directly contributing to the community then it is a win win for you! Great at visual merchandising? Love achieving results? Want to make your Shop an amazing place for our dedicated volunteers? If you have answered yes, this could be a truly great opportunity for you to make a significant impact immediately.

More specifically you will have:

• A real passion for delivering incredible customer service
• Retail management experience with a real focus on people
• Proven retail sales experience with a drive to beat sales targets
• Excellent communication skills
• A 'Can Do' proactive attitude and positive team spirit
• Good computer skills
• A current driver's licence (mandatory)

About the role

Vinnies Victoria is currently looking for a talented Retail Duty Manager to join our vibrant team at Cowes. In this role, you will lead a team of staff and volunteers who are just as passionate about giving back to their communities as you are. A hive of activity, this shop is offering a unique and truly fabulous opportunity for a retail superstar to take on their next leadership opportunity.

If you LOVE the idea of contributing to your local community by growing sales, coaching your budding retail heroes and in turn bringing in much needed funds to the organisation then we would love for you to apply!

Key responsibilities

• Leading our volunteer team to deliver a memorable experience with our customers
• Striving for, meeting and beating sales targets
• Training and supporting our dedicated team of volunteers
• Perform the physical demands of the role, including standing/walking for extended periods, safely moving loaded cages, bales and furniture and lifting/carrying items up to 15kg

Why join Vinnies?

• Not for profit salary packaging – increases your take-home pay
• Make an impact – support over 300,000 Victorians each year
• Flexible work options – including hybrid opportunities (where applicable)
• Supportive culture – family-friendly and values-driven
• Purpose-led work – contribute to social justice every day

About us

For more than 170 years the St Vincent de Paul Society Victoria hasbeen providing practical and compassionate support to people across Victoria who are doing it tough, whether that's struggling to put food on the table, pay for essentials, keep children at school, or keep a roof over their head. We help people from crisis through to rebuilding their lives with stability,dignityand hope. We believe every human life hasinherentworth.

The St Vincent de Paul Society and its wide network of members and volunteers provide practical frontline support, advocacy and friendship for the most vulnerable members of our community. Key services include home visitation; Vinnies Shops; youth programs; soup vans; assistance for asylum seekers and refugees; education and tutoring; and professional accommodation and health services through VincentCare and community and social housing through VincentCare Community Housing. The St Vincent de Paul Society in Victoria has more than 11,000+ members and volunteers. Internationally, the Societyoperatesin 149 countries and more than950,000 members.

Want to know more?

• www.vinnies.org.au/vic
• LinkedIn – Vinnies Victoria
• @VinniesVictoria

Applications close: 27th November 2026

Important information

• Pre-employment checks are required (including National Police Check, Working With Children Check and right to work)
• We are committed to child safety
• We value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds