Visual Merchandiser & Customer Experience Specialist

West Elm; City of Brisbane; On-site; AUD 48,000 - 55,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

Seequent is recruiting a Customer Service Representative – On the Road in Northgate, QLD. The role focuses on delivering exceptional customer service across national accounts, handling enquiries by phone and email, and coordinating service bookings.

You will work with Salesforce and other internal systems to keep records accurate and ensure timely service delivery. The position is 3 months temporary with potential to convert to permanent, offering Monday–Friday hours, with hybrid opportunities

Qualifications

• Previous experience within a customer service or contact centre environment.
• Strong written and verbal communication skills.
• Excellent organisational and time management abilities.
• High attention to detail and data entry accuracy.
• Proficiency with Microsoft Office Suite.
• Experience using Salesforce or other CRM systems will be highly regarded.

Responsibilities

• Respond to customer enquiries via phone and email.
• Manage customer requests through Salesforce and internal systems.
• Coordinate service bookings and scheduling requirements.
• Resolve customer issues and complaints in a professional manner.
• Maintain accurate customer records and account information.
• Liaise with internal departments to ensure service delivery standards are met.
• Work within KPI and service level expectations.
• Build strong relationships with customers and stakeholders.

Skills

Customer service experience

Phone & email communication

Salesforce

Data entry accuracy

MS Office

Tools

CRM systems

Salesforce

Job description

What Visual Merchandiser Customer Experience S...

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Synergie Australia is seeking a Customer Service Representative for a trusted client located in Northgate, QLD

The important parts:

• Pay: $35-40 per hour + Super
• Duration: 3-month temporary assignment with potential for permanent employment
• Hours: Monday–Friday 9:00am - 5:00pm
• Location: Northgate QLD

What you will be required to do:

You'll be responsible for delivering exceptional customer service while supporting national accounts and managing customer enquiries across multiple channels.

• Responding to customer enquiries via phone and email
• Managing customer requests through Salesforce and internal systems
• Coordinating service bookings and scheduling requirements
• Resolving customer issues and complaints in a professional manner
• Maintaining accurate customer records and account information
• Liaising with internal departments to ensure service delivery standards are met
• Working within KPI and service level expectations
• Building strong relationships with customers and stakeholders

To be successful in the role you will:

• Previous experience within a customer service or contact centre environment
• Strong communication skills, both written and verbal
• Excellent organisational and time management abilities
• High attention to detail and data entry accuracy
• Proficiency with Microsoft Office Suite
• Ability to multitask and manage competing priorities
• Experience using Salesforce or other CRM systems will be highly regarded
• A positive attitude and strong customer-focused approach

What’s on offer for you:

• Opportunity to join a leading national organisation
• Potential to transition into a permanent position after three months
• Supportive and collaborative team environment
• Career development and progression opportunities
• Hybrid working arrangement available upon permanent conversion
• Stable Monday to Friday roster

Synergie Australia delivers a full 360º recruitment solution, consisting of temporary and permanent recruitment services, and more. Safety is of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce. Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let’s work together.

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Benefits of being a Seequenteer and why you’ll love being on our team.

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.

If this posting gets you excited about joining Seequent please apply now!

For more information about everything Seequent, please visit Seequent.com.

How to apply

If this sounds like the role for you, apply today with a covering letter and CV.

Customer Service Representative – On the Road