Customer Experience Specialist

Q TANK; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

QSolutions Co Pty Ltd – QTank, Barrier Systems & Agricultural Products of Australia (APA) in Brendale, QLD is seeking a Customer Experience Specialist to join the sales team. You will be the first contact for customers, guiding them from enquiry to order, educating them on our products, and ensuring every interaction reflects our commitment to quality and service.

You will handle enquiries by phone, email, website, and in person; identify needs, prepare quotes, manage the sales pipeline,

Qualifications

• Experience in customer-facing roles.
• Strong communication and interpersonal skills.
• Proactive, sales-minded with customer care.

Responsibilities

• Respond to customer enquiries by phone, email, website, and in person.
• Identify customer needs and recommend products.
• Prepare accurate quotes and proposals, and follow up to maximise conversions.
• Build and maintain strong relationships with customers.
• Manage sales pipeline and customer database with accuracy.
• Coordinate orders from enquiry through to delivery with production and logistics teams.
• Keep across market conditions and customer trends.
• Meet sales targets and KPIs.
• Resolve customer concerns with the team.

Skills

Customer service

CRM

Sales

Communication

Problem solving

Organization

Tools

CRM systems

Job description

Customer Experience Specialist
QSolutions Co Pty Ltd — QTank, Barrier Systems & Agricultural Products of Australia (APA)
Full-Time | Brendale, QLD

About Us

QSolutions Co Pty Ltd is a proud Australian manufacturer specialising in liquid storage, agricultural, and safety solutions. We are committed to creating practical, reliable, and innovative products that improve the lives of our customers, while building a stronger and more sustainable future for our people, communities, and industry.

Our vision is to be Australia's most trusted manufacturer in our field — and we get there through continual improvement, investment in Australian manufacturing, and a genuine focus on developing our people.

About the Role:

We are looking for a driven and customer-focused Customer Experience Specialist to join our sales team, working across our QTank and APA product ranges. This role is perfect for someone who thrives on building genuine relationships, loves solving problems for customers, and knows how to turn an enquiry into a sale.

You will be the first point of contact for many of our customers — guiding them through their journey from initial enquiry to completed order, educating them on our products and the QSolutions difference, and ensuring every interaction reflects our commitment to quality and service.

What You Will Be Doing:

Responding promptly and professionally to customer enquiries by phone, email, website, and in person.

Identifying customer needs and recommending the right products and solutions.

Preparing accurate quotes and proposals, and following up to maximise conversions.

Building and maintaining strong, lasting relationships with customers.

Managing your sales pipeline and customer database with accuracy and attention to detail.

Coordinating orders from enquiry through to delivery, working closely with our production and logistics teams.

Keeping across market conditions, competitor activity, and customer trends.

Meeting sales targets and agreed KPIs.

Resolving customer concerns professionally, in collaboration with the wider team

What We Are Looking For:

Experience in plumbing, building, or trade-related/technical products (highly regarded).

Strong communication and interpersonal skills, with the ability to build rapport with customers.

A proactive, sales-minded approach paired with genuine customer care.

Excellent organisational and follow-up skills.

Confidence working independently while contributing to a positive team environment

Good computer skills, including confidence with email, CRM, and Microsoft Office.

Strong attention to detail and accuracy.

A professional, reliable, and customer-first attitude.

Why Join QSolutions Co Pty Ltd?

Be part of a well-established, growing Australian manufacturer.

Join a supportive team culture built on ownership, open communication, and working towards common goals.

Opportunities for development and growth as the business invests in its people.

Play a genuine role in delivering products that make a real difference to our customers.

Competitive salary package (depending on experience) and immediate start available.

If you are passionate about delivering an outstanding customer experience and want to be part of a company that values quality, integrity, and its people, we would love to hear from you.