Visitor Services Supervisor | Part-time Permanent

Australian Capital Territory; Canberra; On-site; AUD 65,000 - 85,000; Part time

Job summary

The Visitor Services Supervisor position at Cultural Facilities Corporation supports arts and culture across ACT sites such as Lanyon Homestead, Mugga Mugga Cottage, Calthorpes House, Albert Hall and Canberra Museum and Gallery. You will deliver tours, education programs and public events, creating engaging visitor experiences.

The role is rostered part-time with 26.125 hours per week and involves supervising Visitor Services Officers and volunteers, overseeing front-of-house operations, and

Qualifications

• Experience in the arts or cultural sector is preferred.
• Must hold a current driver's licence.
• First Aid Certificate or willingness to obtain.
• WWVP Working with Vulnerable People registration is required prior to commencing.

Responsibilities

• Supervise and train Visitor Services Officers and volunteers to deliver quality experiences.
• Lead museum tours, education programs and public events.
• Provide admin and logistics support for education, events, venue hire and catering.
• Oversee front-of-house operations including reception, ticketing and retail reconciliation.

Skills

Staff supervision

Customer service

Tour delivery

Education programs

Event coordination

Tools

Retail POS systems

Job description

Details

The Visitor Services Supervisor position in the Cultural Facilities Corporation is a unique and exciting role supporting arts and culture in the ACT. You will work across our arts, heritage and cultural facilities including Lanyon Homestead, Mugga Mugga Cottage, Calthorpes House, Albert Hall and Canberra Museum and Gallery, delivering a range of engaging programs, events and tours for the people of Canberra. This role suits an individual with experience in the arts and cultural sector who is looking for a stimulating workplace where each day is different to the next. The role is a mix of duties which keeps every day different and interesting:

• Supervising and training Visitor Services Officers and volunteers to provide excellent customer service and to deliver quality visitor experiences, including tours, education and public programs, and events. Implement and review operational procedures and processes.


• Delivery and supervision of museum tours, education, public programs and general front of house duties.


• Provision of administrative and logistic support for education, public programs, venue hire and events including set-up, pack down, catering arrangements, collecting visitor data, banking reconciliation and reporting. Assist with staff rostering.


• Oversee museum reception, retail and front-of-house operations, including ticket and retail sales and reconciliation, stocktake, stock orders and front of house and museum/gallery presentation.

We can offer you a friendly, creative inclusive workplace, surrounded by beautiful art, heritage locations, and the opportunity to contribute to the smooth running of the ACT’s most prominent cultural organisations.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/ Other Requirements

• Experience working in ACT Government would be welcome but not essential.


• Mustpossessa current driver’s licenceand be able to travel to all GMH sites including Lanyon Homestead, MuggaMuggaCottage, CalthorpesHouse and Albert Hall.


• Must beavailable to work weekends,public holidaysand after hours to supportspecial eventsand programs.


• First Aid Certificate (or a willingness to obtain).


• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra

Note

This is a rostered shift work position of 26.125 hours per week. Salary will be pro rata @26.125 hrs.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.