Visitor Services Supervisor — Arts & Public Programs

Australian Capital Territory; Canberra; On-site; AUD 65,000 - 85,000; Part time

Job summary

The Visitor Services Supervisor position at Cultural Facilities Corporation supports arts and culture across ACT sites such as Lanyon Homestead, Mugga Mugga Cottage, Calthorpes House, Albert Hall and Canberra Museum and Gallery. You will deliver tours, education programs and public events, creating engaging visitor experiences.

The role is rostered part-time with 26.125 hours per week and involves supervising Visitor Services Officers and volunteers, overseeing front-of-house operations, and

Qualifications

• Experience in the arts or cultural sector is preferred.
• Must hold a current driver's licence.
• First Aid Certificate or willingness to obtain.
• WWVP Working with Vulnerable People registration is required prior to commencing.

Responsibilities

• Supervise and train Visitor Services Officers and volunteers to deliver quality experiences.
• Lead museum tours, education programs and public events.
• Provide admin and logistics support for education, events, venue hire and catering.
• Oversee front-of-house operations including reception, ticketing and retail reconciliation.

Skills

Staff supervision

Customer service

Tour delivery

Education programs

Event coordination

Tools

Retail POS systems

Job description

The Visitor Services Supervisor position at Cultural Facilities Corporation supports arts and culture across ACT sites such as Lanyon Homestead, Mugga Mugga Cottage, Calthorpes House, Albert Hall and Canberra Museum and Gallery. You will deliver tours, education programs and public events, creating engaging visitor experiences.

The role is rostered part-time with 26.125 hours per week and involves supervising Visitor Services Officers and volunteers, overseeing front-of-house operations, and