ICT Support Officer

The Royal Zoological Society of SA Inc; Adelaide; On-site; AUD 68,000 - 90,000; Full time

Job summary

Zoos SA, covering Adelaide Zoo and Monarto Safari Park, seeks an ICT Support Officer to keep technology running smoothly for staff and volunteers. You will provide Level 1–2 support, help users, and manage devices across two sites.

The role emphasizes practical problem-solving, clear communication, and a proactive approach to security, updates, and asset management.

Qualifications

• Experience providing technical support in a user-focused ICT environment.
• Knowledge of Windows operating systems and Microsoft 365.
• Experience supporting desktops, laptops, mobile devices and peripherals.
• Understanding of user account administration and basic cyber security principles.

Responsibilities

• Deliver Level 1 and Level 2 ICT support, diagnosing hardware, software, connectivity, printing and access issues.
• Respond to service requests and incidents via Jira Service Management.
• Configure, deploy, maintain and replace desktops, laptops and mobile devices.
• Assist with network connectivity, wireless technologies and cloud-based infrastructure.
• Support cyber security, patch management and endpoint security.
• Maintain ICT asset registers and coordinate audits and maintenance.

Skills

ICT support

customer-focused

problem solving

communication

initiative

autonomy

Education

Post-secondary IT qualification or equivalent

Tools

Jira Service Management

Microsoft Entra ID

Intune

IT service management systems

Endpoint management

MS Teams

Job description

Help keep our zoos connected, so we can focus on protecting wildlife.

Are you a hands-on IT professional who enjoys solving problems, helping people and keeping technology running smoothly? Join Zoos SA as our ICT Support Officer and play an important role in supporting the technology that enables our people to deliver exceptional animal care, visitor experiences and conservation outcomes.

Working across Adelaide Zoo and Monarto Safari Park, you will provide day‑to‑day technical support to employees and volunteers, helping them get the most out of their technology. Reporting to the ICT Manager, you will join a collaborative team where your technical expertise, initiative, and customer‑focused approach will make a real difference.

What you will do

No two days will be quite the same. You will:

• Provide technical support: Deliver Level 1 and Level 2 ICT support, diagnosing and resolving hardware, software, application, connectivity, printing and user access issues.
• Support our people: Respond to service requests, manage incidents through our Jira service management system, and provide friendly, practical guidance to employees and volunteers.
• Manage devices and technology: Configure, deploy, maintain and replace desktops, laptops, mobile devices and associated peripherals.
• Keep systems running: Assist with network connectivity, wireless technologies, communications systems and cloud‑based and on‑premises infrastructure.
• Support cyber security and compliance: Assist with software updates, patch management, endpoint security and mobile device management, escalating risks when required.
• Maintain accurate records: Keep ICT asset registers up to date and coordinate routine technology audits and maintenance activities.
• Make things better: Identify recurring issues, recommend improvements and contribute to technology deployments, system upgrades and better ways of working.

About you

You are a practical, solutions‑focused IT professional who enjoys working with people just as much as working with technology. You take ownership of issues, communicate clearly and remain calm when priorities change.

You will bring:

• A relevant post‑secondary qualification in Information Technology, or equivalent skills and experience.
• Demonstrated experience providing technical support in a user‑focused ICT environment.
• Knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Experience troubleshooting hardware, software, applications, connectivity and user access issues.
• Experience supporting desktops, laptops, mobile devices, peripherals and audio‑visual technology.
• An understanding of user account administration, identity management and basic cyber security principles.
• Strong communication and interpersonal skills, with the ability to build positive relationships across a diverse workforce.
• Initiative, sound judgement, attention to detail and the ability to prioritise competing demands while working autonomously.

It would also be great if you have
Experience with Microsoft Entra ID, Intune, IT service management systems, endpoint management, networking fundamentals, Microsoft Teams and conferencing technologies, multi‑factor authentication, or participation in ICT projects and system upgrades.

You do not need to know everything on day one. We are looking for someone with a solid technical foundation, a willingness to learn and a commitment to keeping their skills current.

Why join Zoos SA?

At Zoos SA, your work supports something bigger than technology. As a not‑for‑profit conservation organisation, we operate Adelaide Zoo and Monarto Safari Park, connecting people with wildlife and working towards a future where wildlife and people thrive together.

When you join our team, you will have the opportunity to:

• Make a meaningful contribution: Support the people working to protect wildlife and deliver important conservation outcomes.
• Enjoy variety: Work across two unique zoological sites, supporting a diverse range of people, systems and technologies.
• Collaborate and innovate: Work alongside colleagues who value teamwork, continuous improvement and finding better ways to do things.
• Be part of our purpose: Join an organisation driven by a shared passion for wildlife, conservation and positive experiences for our community.

Our Wild Values guide how we work: Working Together, Innovating, Leading with Integrity and Delivering Purpose. We are looking for someone who brings these values to life through their everyday interactions and approach to work.

Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work. If you are unable to submit your application because of incompatible assistive technology or require reasonable adjustments, please get in touch with Genesse via 08 8230 1211 and [e-mail]