Trade Manager

Sydney Zoo; Toowoomba Regional; On-site; AUD 90,000 - 130,000; Full time

Job summary

Sydney Zoo in Western Sydney is seeking a Trade Manager to drive commercial growth through trade, group sales and partnerships while coordinating reservations and visitor planning. You will liaise with Group Sales, Operations and Visitor Experience to deliver seamless group experiences and manage trade relationships.

The role requires strong pricing, forecasting and revenue management skills, along with excellent communication and leadership abilities to lead the reservations team and handle

Qualifications

• Tertiary qualifications in Business, Marketing, Tourism, Hospitality or related discipline, or equivalent industry experience.
• Minimum 5 years' experience in tourism, reservations, trade sales, group operations or related commercial roles.
• Demonstrated experience working across business units and interdepartmentally at various levels and touchpoints.
• Strong understanding of inbound tourism, group travel and trade distribution channels.
• Experience in managing stakeholder relationships.
• Commercial acumen with experience in pricing, forecasting and revenue management.
• Exceptional interpersonal, communication and negotiation skills.
• Excellent organisational and project coordination abilities.
• Experience using reservations, ticketing or booking management systems.
• Strong reporting, analytical and problem-solving capabilities.
• High level of computer literacy including CRM, booking systems and Microsoft Office applications.
• Understanding of Workplace Health and Safety responsibilities.
• Paid Working with Children Check.

Responsibilities

• Drive commercial growth through trade, group sales and tourism partnerships while overseeing reservations, group bookings and visitor planning.
• Act as liaison between Group Sales, Operations and Visitor Experience to ensure seamless delivery of group experiences and partnerships.
• Provide pricing, contract oversight and operational responsibility for reservations, group coordination and customer service delivery.
• Lead and develop the Reservations/Group teams and respond to reactive sales enquiries (groups, events and partners such as hotels).

Skills

Interpersonal skills

Negotiation

Communication

Organisational

Project coordination

Stakeholder management

CRM knowledge

Microsoft Office

Education

Bachelor's degree in Business/Marketing/Tourism or related discipline

Tools

CRM software

Booking/treservation systems

Rezdy

Job description

Job Description

Trade Manager at Sydney Zoo

Located in the heart of Western Sydney, Sydney Zoo strives to showcase a broad range of native and exotic animals using technology and advanced exhibit design, with a strong focus on animal welfare, conservation, and educating our visitors about animals and their habitats. Environmental and social awareness play a vital role in our message that highlights the indigenous culture and human influence on the environment.

The Position

This is an outstanding opportunity to be part of an exciting team at Sydney zoo in the role of our Trade Manager, utilising your skills in an area that you are genuinely passionate about. This role will commence as soon as possible.

The Trade Manager is responsible for assisting to drive commercial growth through trade, group sales and tourism partnerships while overseeing the effective operation of reservations, group bookings and visitor planning functions.

Acting as the primary liaison between the Group Sales Teams, Operations and Visitor Experience teams, the role ensures seamless delivery of group experiences, trade partnerships, inbound tourism programs, education and corporate visitation. The position combines commercial leadership, trade relationship management, pricing and contract oversight with operational responsibility for reservations, group coordination, customer service delivery and team leadership.

The role also deals with reactive sales enquiries that come directly to Sydney Zoo, including but not limited to groups visits, event enquiries and local related partners such as hotels.

Skills, Knowledge, and Relevant Experience

ESSENTIAL

• Tertiary qualifications in Business, Marketing, Tourism, Hospitality or a related discipline, or equivalent industry experience.
• Minimum 5 years' experience in tourism, reservations, trade sales, group operations or related commercial roles.
• Demonstrated experience working across business units and interdepartmentally at various levels and across various touchpoints.
• Strong understanding of inbound tourism, group travel and trade distribution channels.
• Experience in managing stakeholder relationships.
• Strong commercial acumen with some experience in pricing, forecasting and revenue management.
• Exceptional interpersonal, communication and negotiation skills.
• Excellent organisational and project coordination abilities.
• Experience using reservations, ticketing or booking management systems.
• Strong reporting, analytical and problem-solving capabilities.
• High level of computer literacy including CRM, booking systems and Microsoft Office applications.
• Demonstrated understanding of Workplace Health and Safety responsibilities.
• Paid Working with Children's Check.

DESIRABLE

• Experience working with international tourism markets.
• Additional language skills and multicultural awareness.
• Current Driver Licence.
• Current First Aid Certificate.
• Experience with Rezdy or similar booking platforms.

Why should you join the Zoo Crew?

By joining the exciting Sydney Zoo Crew, you will not only be in close proximity to some of the most incredible animals native to Australia and across the world, but you will also join an amazing team of dedicated people! Our team are passionate, devoted, and heavily inspired by Sydney Zoo's values and mission to deliver a world-class visitor experience that encourages the community to make a difference, and all with a smile!

We are very proud of our diverse team of staff that represent all the different backgrounds and cultures that call Western Sydney 'home.' We love the individuality across our team of people as much as we love the collection of animals we so proudly care for. Whether you are looking for your first job, wanting to jump back into the workforce, or simply need a stimulating change to shake up your career, we encourage you to take the next step and join in our vision to make a difference.

Sydney Zoo is committed to providing a positive workplace and fostering employee engagement and wellbeing. We know how important it is to recognise and thank our staff for making Sydney Zoo great and we do this by providing our team with free annual flu vaccinations, workplace massages, quarterly staff BBQs, training opportunities, and fulfilling fundraising events, just to name a few! If you would like to become part of an amazing team that does all of this and so much more, then look no further… Sydney Zoo is for you!

Applications

Applications close at 9am Monday, 21st September 2026.

Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all Sydney Zoo positions.

Sydney Zoo is a fully COVID-19 vaccinated workplace. We will require proof of your double vaccination status prior to commencement. Please contact us for general enquiries, including if you have any queries regarding our policy or to obtain a copy of the Sydney Zoo Vaccination policy.

Sydney Zoo is a Child Safe Organisation. We require a valid NSW Working with Children Check (Paid Employment), or proof of application.

We can contact us with any questions by email or by phone to .

Sydney Zoo is committed to the principles and practices of Equal Employment Opportunity and Cultural Diversity.