Visitor Experience & Operations Lead

Museum of Applied Arts & Sciences; City of Parramatta; On-site; AUD 103,000 - 114,000; Part time

Job summary

Museum of Applied Arts & Sciences in Parramatta invites applications for a Fixed Term Part-Time Duty Manager (Clerk Grade 5/6). The pro-rata role supports safe, high-quality visitor services in a 24-hour operation, including evenings, weekends and public holidays.

The Duty Manager coordinates frontline services across Visitor Hospitality, Lang Walker Academy and Powerhouse Residencies, responds to issues, and works with Security, Facilities and Events to ensure a welcoming, consistent visitor

Qualifications

• Demonstrated ability to coordinate multi-team operations in a visitor-facing environment.
• Availability to work evenings, weekends and public holidays.
• Experience in safety, incident response or customer service preferred.

Responsibilities

• Coordinate day-to-day operation of visitor-facing services across Powerhouse Parramatta.
• Act as the operational escalation point during rostered shifts to support safe, efficient and high-quality service delivery.
• Respond to operational issues, incidents and visitor enquiries; coordinate frontline staff and contractor activities.

Job description

Museum of Applied Arts & Sciences in Parramatta invites applications for a Fixed Term Part-Time Duty Manager (Clerk Grade 5/6). The pro-rata role supports safe, high-quality visitor services in a 24-hour operation, including evenings, weekends and public holidays.

The Duty Manager coordinates frontline services across Visitor Hospitality, Lang Walker Academy and Powerhouse Residencies, responds to issues, and works with Security, Facilities and Events to ensure a welcoming, consistent visitor