Duty Manager

Museum of Applied Arts & Sciences; City of Parramatta; On-site; AUD 103,000 - 114,000; Part time

Job summary

Museum of Applied Arts & Sciences in Parramatta invites applications for a Fixed Term Part-Time Duty Manager (Clerk Grade 5/6). The pro-rata role supports safe, high-quality visitor services in a 24-hour operation, including evenings, weekends and public holidays.

The Duty Manager coordinates frontline services across Visitor Hospitality, Lang Walker Academy and Powerhouse Residencies, responds to issues, and works with Security, Facilities and Events to ensure a welcoming, consistent visitor

Qualifications

• Demonstrated ability to coordinate multi-team operations in a visitor-facing environment.
• Availability to work evenings, weekends and public holidays.
• Experience in safety, incident response or customer service preferred.

Responsibilities

• Coordinate day-to-day operation of visitor-facing services across Powerhouse Parramatta.
• Act as the operational escalation point during rostered shifts to support safe, efficient and high-quality service delivery.
• Respond to operational issues, incidents and visitor enquiries; coordinate frontline staff and contractor activities.

Job description

Museum of Applied Arts & Sciences – Parramatta NSW

Fixed Term Part-Time role up to 4 years.

Clerk Grade 5/6

$102,936 - $113,579 + Superannuation and leave loadings (pro-rata)

The Duty Manager coordinates the day-to-day operation of visitor-facing services across Powerhouse Parramatta, acting as the operational escalation point during rostered shifts to support safe, efficient and high-quality service delivery. Operating within a complex 24-hour environment, the role coordinates frontline operations across Visitor Hospitality, Lang Walker Academy and Powerhouse Residencies, ensuring visitors, guests, residents and students receive a safe, welcoming and consistent experience. The role responds to operational issues, incidents and visitor enquiries, coordinates frontline staff and contractor activities, supports operational readiness and works collaboratively with Security, Facilities, Programming, Events and Hospitality teams to maintain service continuity. The role operates on a rotating roster across a 24-hour operational environment, including evenings, weekends and public holidays.

About Powerhouse

Powerhouse Museum is located at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia. We are undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta; expanded research and public facilities at Powerhouse Castle Hill; the heritage revitalisation of the iconic Powerhouse Ultimo; and the ongoing operation of Sydney Observatory.

Role Description

The Duty Manager coordinates the day-to-day operation of visitor-facing services across Powerhouse Parramatta, acting as the operational escalation point during rostered shifts to support safe, efficient and high-quality service delivery. Operating within a complex 24-hour environment, the role coordinates frontline operations across Visitor Hospitality, Lang Walker Academy and Powerhouse Residencies, ensuring visitors, guests, residents and students receive a safe, welcoming and consistent experience. The role responds to operational issues, incidents and visitor enquiries, coordinates frontline staff and contractor activities, supports operational readiness and works collaboratively with Security, Facilities, Programming, Events and Hospitality teams to maintain service continuity. The role operates on a rotating roster across a 24-hour operational environment, including evenings, weekends and public holidays.

About Powerhouse

Powerhouse Museum is located at the intersection of arts, design, science, and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia. We are undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta; expanded research and public facilities at Powerhouse Castle Hill; the heritage revitalisation of the iconic Powerhouse Ultimo; and the ongoing operation of Sydney Observatory.

Candidate Guide

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBT+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds and veterans.