Visitor Experience Lead — Flexible Hours & Bonus Opportunities

KBH Solutions; Sydney; Sur place; AUD 85 000 - 90 000; Plein temps

Avantages offerts par ce poste

Performance bonus opportunities

Flexible roster options

Résumé du poste

KBH Solutions in Sydney is seeking a proactive Visitor Experience Coordinator to be the heartbeat of a busy attraction. You will link Sales, Operations and frontline teams to ensure guests, schools, tour groups and event attendees enjoy a seamless and memorable experience from arrival to departure.

In this hands-on role you will manage daily run sheets, briefings and customer enquiries, while spotting opportunities to boost revenue through upgrades and add-ons.

Qualifications

• Experience in visitor attractions, tourism, events or a similar customer-focused environment.
• Strong customer service mindset with enthusiasm for creating memorable experiences.
• Commercial awareness with ability to identify revenue opportunities.
• Confident communicator able to influence and build relationships at all levels.
• Highly organized with keen attention to detail.
• Experience using CRM systems and managing customer data.
• Calm under pressure with a proactive, energetic approach.
• Able to coordinate multiple priorities in a dynamic setting.

Responsabilités

• Coordinate daily delivery of visitor experiences, events and encounters.
• Maintain communication with Sales and Operations on bookings and updates.
• Oversee daily event schedules and ensure smooth execution.
• Be highly visible on the floor, engaging with guests and groups.
• Identify opportunities for upgrades and upselling.
• Manage customer enquiries and resolve issues professionally.
• Maintain accurate customer data and booking records in CRM.
• Collaborate across departments to ensure exceptional service.
• Monitor service standards and seek improvements to the visitor journey.

Connaissances

Guest service

CRM experience

Communication

Event coordination

Sales awareness

Outils

CRM software

Description du poste

KBH Solutions in Sydney is seeking a proactive Visitor Experience Coordinator to be the heartbeat of a busy attraction. You will link Sales, Operations and frontline teams to ensure guests, schools, tour groups and event attendees enjoy a seamless and memorable experience from arrival to departure.

In this hands-on role you will manage daily run sheets, briefings and customer enquiries, while spotting opportunities to boost revenue through upgrades and add-ons.