Visitor Experience Lead

Mount Gambier SA; City of Mount Gambier; Hybrid; AUD 96,000 - 103,000; Full time

Job summary

City of Mount Gambier is seeking a proactive Leader to coordinate visitor servicing across information channels and uphold a consistent, brand-aligned experience that elevates the city's reputation as a premier destination.

You will guide the visitor servicing team within the Economy, Strategy and Engagement directorate, drive continuous improvement, innovation and service excellence, and contribute to Council's visitor economy objectives and strategic outcomes.

Qualifications

• Leadership and people management experience
• Strong communication and stakeholder engagement
• Strategic mindset with delivery focus

Responsibilities

• Lead and coordinate the delivery of exceptional visitor servicing across all information and engagement channels.
• Provide leadership and guidance to the visitor servicing team to foster collaboration and continuous improvement.
• Contribute to Council’s visitor economy objectives and outcomes within the Economy, Strategy and Engagement team.

Job description

City of Mount Gambier is seeking a proactive Leader to coordinate visitor servicing across information channels and uphold a consistent, brand-aligned experience that elevates the city's reputation as a premier destination.

You will guide the visitor servicing team within the Economy, Strategy and Engagement directorate, drive continuous improvement, innovation and service excellence, and contribute to Council's visitor economy objectives and strategic outcomes.