Visitor Accomodation Coordinator

Catholiccare Nt; Darwin; On-site; AUD 99,000 - 134,000; Full time

Benefits offered by this job

Six Weeks Annual Leave

Salary packaging up to $15,900 p/a

Staff rewards program with retailer $

Wellbeing Centre access

Relocation assistance up to $3000

Job summary

CatholicCare NT is a not-for-profit organisation delivering housing and support services across the Northern Territory. The Visitor Accommodation service in Darwin provides safe, culturally responsive managed accommodation with supports for Aboriginal people and families traveling to Darwin for short stays.

The role focuses on day-to-day operational oversight, ensuring safe, efficient care and high participant welfare, staff supervision, and stakeholder engagement within a compliant framework.

Qualifications

• Relevant tertiary qualification in community services, management, human services, hospitality management, business, or related field; or significant equivalent experience.
• Demonstrated leadership experience including staff supervision, performance management, team development and rostering oversight.
• Strong understanding of operational risk, WHS, incident management and service compliance requirements.

Responsibilities

• Oversee day-to-day operations of a busy visitor accommodation service in Darwin.
• Lead intake and referrals, staffing, incident response and site safety.
• Coordinate property management and ensure service quality and compliance.

Skills

Leadership

Staff supervision

Roster planning

Operations management

Risk & safety

Cultural competency

Education

Tertiary qualification in community services / management / human services / hospitality management / business

Job description

Job Description

SCHADS Above Award Grade 6 - $116,490 pa

Please note. This position is based in Darwin, Northern Territory

CatholicCare NT Employee Benefits

• Six Weeks Annual Leave plus Two Weeks Personal Leave
• Salary packaging option (up to an additional $15,900 p/a)
• Staff rewards program with savings and discounts at over 450 well known retailers
• Access to Wellbeing Centre providing support to a healthier and happier life
• Relocation assistance offered up to $3000

Please note. This position is based in Darwin, Northern Territory

CatholicCare NT Employee Benefits

• Above Award Salary
• Six Weeks Annual Leave plus Two Weeks Personal Leave
• Salary packaging option (up to an additional $15,900 p/a)
• Staff rewards program with savings and discounts at over 450 well known retailers
• Access to Wellbeing Centre providing support to a healthier and happier life
• Relocation assistance offered up to $3000

About the Program

CatholicCare NT is a not-for-profit organisation providing services and programs to individuals,couples, families, children, groups, schools and agencies across the Northern Territory. CatholicCareNT provides a broad range of specialist housing services.

The Visitor Accommodation service is based in Darwin and provides safe and culturally responsive managed accommodation with approximately 150 beds, meals and ancillary services for Aboriginal people and families travelling from remote communities to Darwin for short stay accommodation. The service operates as a secure, alcohol and drug free environment and supports general care, wellbeing, return travel coordination and referral pathways to other services.

This service contributes to homelessness prevention by providing supported visitor accommodation for people who may otherwise be at risk of housing insecurity, unsafe temporary arrangements or disconnection from essential services while visiting Darwin from remote regions of the Northern Territory

About the Role

This position is responsible for the day-to-day operational oversight, leadership and coordination of a busy visitor accommodation service in Darwin. The position ensures the service operates safely, efficiently and in a culturally responsive way, while maintaining high standards of participant care, staff supervision, facility presentation, compliance and stakeholder engagement.

The role is responsible for managing daily service delivery across accommodation operations, intake and referrals, staffing, incident response, site safety, property coordination, and service quality.

What we are looking for

• Relevant tertiary qualification in community services, management, human services,hospitality management, business, or a related field; or significant equivalent experience
• Demonstrated experience managing the day-to-day operations of a busy accommodation,community service, housing or residential service
• Demonstrated leadership experience, including staff supervision, performance management,team development and rostering oversight.
• Strong understanding of operational risk, work health and safety, incident management andservice compliance requirements
• Demonstrated cultural competency and experience working with Aboriginal people andcommunities, preferably in the Northern Territory context.

Applications Close: 9am Tuesday 22 September 2026

Interviews on: Rolling interviews

Applications for this position may be closed earlier than anticipated or extended at the discretion of the hiring manager.

DARWIN

The Northern Territory is one of the most culturally diverse places in the world.

Darwin is a vibrant coastal town with an easy commute, lively and diverse culture and situated right next door to world heritage listed Kakadu National Park. Full of contrasting landscapes and diverse habitats, the rugged cliffs of Arnhem Land escarpment hide deep sandstone gorges and pockets of monsoon rainforests, with innumerate waterfalls cascading into pools lined with pandanus and gum trees.

In this role you will have the privilege of working closely with multicultural families and communities It will give you the opportunity to immerse yourself in an amazing part of the world. This is an extraordinary opportunity to learn about yourself, other cultures and grow professionally at the same time as making a positive difference in the lives of others.

Safeguarding Children & Young People

CatholicCare NT is committed to maintaining zero tolerance of child abuse and neglect, and the safety and wellbeing of all children and young people who access our activities, programs, services and facilities.

Employment is subject to obtaining a satisfactory National police check and Working with Children (Ochre) Card, together with Social Media and Adverse Media Checks.

If you have resided in an overseas country for 12 months or more in the past 10 years, this position requires you to complete an International Criminal History check (ICHC) prior to your employment commencement date. The outcome of the initial screening check must be satisfactory.