Shift Supervisor (Pm) Visitor Accommodation

Catholiccare Nt; Darwin; On-site; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance up to $3000

Six Weeks Annual Leave + Two Weeks P.E

Above Award Salary (SCHADS, HIA, CSA)

Job summary

CatholicCare NT is seeking an experienced operations leader to oversee the Visitor and Supported crisis accommodation programs at Crerar Road. You will supervise the front reception, reservations, maintenance, laundry and night shift services to ensure safety and high service standards.

The role emphasizes rostering, staff development, compliance with WHS and safety regulations, and engagement with stakeholders to meet program objectives.

Qualifications

• Four-year degree with one year relevant experience.
• Cultural competency, especially with Indigenous people.
• Experience in operations management or coordination in visitor accommodation, community, or residential services.
• Leadership and staff management, including recruitment, supervision and development.
• Solid understanding of compliance frameworks, including WHS, fire safety and hygiene regulations.
• Food safety and First Aid certification (or willingness to obtain).

Responsibilities

• Oversee day-to-day supervision and leadership of Visitor and Supported crisis accommodation programs and site operations.
• Lead front reception, reservations, maintenance, laundry and night shift services, and drive workforce development and compliance.
• Focus on rostering and on-site supervision to maintain high service standards and a team-oriented culture.

Skills

Leadership

Staff management

Operations coordination

Cultural competency

WHS compliance

Food safety

First Aid

Education

Four-year degree with one year relevant experience

Job description

Job Description

Please note. This position is based in Darwin, Northern Territory

CatholicCare NT Employee Benefits

• Above Award Salary
• Six Weeks Annual Leave plus Two Weeks Personal Leave
• Salary packaging option (up to an additional $15,900 p/a)
• Staff rewards program with savings and discounts at over 450 well known retailers
• Access to Wellbeing Centre providing support to a healthier and happier life

About the Program

Our Crerar Road accommodation facility provides predominately an Indigenous accommodation service, comprising of a 190-bed shared visitor accommodation over two adjacent properties. The Crerar Road accommodation facility provides a home away from home experience to our participants who come to town for medical appointments, shopping, catching up with family or sporting events. In addition to this we provide renal, and homeless accommodation. CatholicCare NT operates the Crerar Road Accommodation site seven days a week, twenty-four hours a day.

About the Role

The position is responsible for providing the effective day-to-day oversight, supervision and leadership of the Visitor and Supported crisis accommodation programs and the general site operations for 8 and 10 Crear Rd, ensuring high standards of service, safety, and operational excellence. This role provides leadership across our front reception and reservations team, maintenance, laundry, and night shift services—and plays a key role in workforce development, compliance, and stakeholder engagement in order for the program to meet its objectives.

This position has a particular focus on rostering and supervision of staff on site, ensuring there is compliance, high standards of service and a culture of teamwork in alignment with organisational values and program strategy.

Available Shifts

This position will be required to work PM shifts - 14:30 - 23:00 Monday to Thursday, AND rotating a Saturday or a Sunday 12.30 - 21:00 each week

What we are Looking for

• Relevant four-year degree with one year's relevant experience
• Demonstrated cultural competency, particularly in working with Indigenous people
• Proven experience in operations management or coordination, preferably in a visitor accommodation, community, or residential services setting
• Strong leadership and staff management skills, including recruitment, supervision, and performance development
• Solid Understanding of compliance frameworks, including WHS, fire safety, and hygiene regulations
• Food safety and First Aid Certificate (or willingness to obtain)

Applications Close

9am Tuesday 1 September 2026

Interviews on

Rolling interviews

Applications for this position may be closed earlier than anticipated or extended at the discretion of the hiring manager.

Safeguarding Children & Young People

CatholicCare NT is committed to maintaining zero tolerance of child abuse and neglect, and the safety and wellbeing of all children and young people who access our activities, programs, services and facilities.

Employment is subject to obtaining a satisfactory National police check and Working with Children (Ochre) Card, together with Social Media and Adverse Media Checks.

If you have resided in an overseas country for 12 months or more in the past 10 years, this position requires you to complete an International Criminal History check (ICHC) prior to you employment commencement date. The outcome of the initial screening check must be satisfactory.

CatholicCare NT is a Catholic social service agency established in the Diocese of Darwin. We provide services throughout the NT, including service centres in Darwin, Palmerston, Malak, Tiwi Islands, Daly River, Wadeye, Jabiru, Maningrida, Katherine, Tennant Creek, Alice Springs, Santa Teresa, Titjikala, Finke and APY lands.

Perks and benefits

• Relocation Assistance offered up to $3000
• Six Weeks Annual plus Two Weeks Personal Leave
• Above Award Salary (SCHADS, HIA, CSA)