Vision Care Customer Success Specialist

Zeiss Group; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Exclusive discounts on ZEISS lenses, e

Employee Benefits Program with savings

Corporate discount on private health

Modern office near public transport

Onsite parking

Family-friendly workplace

Job summary

ZEISS is seeking a Customer Service Consultant to join the Vision Care team in Tonsley, SA. You will be the first point of contact for customers, delivering exceptional service and support while building strong relationships.

You will handle inquiries via phone and email, identify sales opportunities, and work with the Customer Engagement Manager to meet business objectives. A fast-paced, solution-driven environment awaits.

Qualifications

• Experience within the optical industry will be highly regarded.
• Previous experience in customer service, sales support or office administration.
• Exceptional customer service skills, including professional phone manner, attentiveness, and patience.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and prioritize competing demands.
• High-level problem-solving skills, with the ability to be flexible, often dealing with ad-hoc queries from customers.

Responsibilities

• Manage incoming customer enquiries via phone and email in a professional and timely manner.
• Handle inbound and outbound calls (phone & email) professionally, offering concise, accurate information and updates to customers.
• Deliver outstanding customer service and support across a broad range of customer needs.
• Build sustainable relationships with customers to support business growth by identifying sales opportunities and promoting ZEISS products.
• Actively support and contribute to the establishment and continuous improvement of current customer management systems and procedures.
• Identify customer trends, opportunities and areas for continuous improvement.
• Partner closely with the Customer Engagement Manager, Business Development Representatives and Laboratory Manager to achieve business objectives.
• Assist in resolving customer concerns and enquiries with a solutions-focused approach.
• Maintain accurate customer records and administrative documentation.
• Support departmental Key Performance Standards (KPSs) and deliver exceptional customer service by providing advice and expertise.

Skills

Customer service

Sales support

Office administration

Education

Microsoft Office proficiency

Tools

Microsoft Office

Database systems

Job description

ZEISS is seeking a Customer Service Consultant to join the Vision Care team in Tonsley, SA. You will be the first point of contact for customers, delivering exceptional service and support while building strong relationships.

You will handle inquiries via phone and email, identify sales opportunities, and work with the Customer Engagement Manager to meet business objectives. A fast-paced, solution-driven environment awaits.