Customer Service Consultant

Carl Zeiss Pty Ltd; City of Marion; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

ZEISS lens discounts

Employee benefits program with savings

Health insurance discount

Onsite parking

Family-friendly culture

Job summary

ZEISS is a world-leading medical technology and optics company. This full-time permanent role is based in Tonsley, South Australia, and offers excellent training and a supportive work environment within the Vision Care team.

As a Customer Service Consultant you will be the first point of contact for customers, delivering outstanding service and building strong relationships while supporting sales opportunities and ensuring accurate documentation.

Qualifications

• Experience within the optical industry is highly regarded.
• Experience in customer service, sales support or office administration.
• Exceptional customer service skills, including professional phone manner, attentiveness, and patience.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• The ability to manage multiple priorities and prioritize competing demands.
• High-level problem-solving skills, with the ability to be flexible, often dealing with ad-hoc queries from customers.
• Intermediate proficiency in Microsoft Office (Teams, Excel, Word, PowerPoint) and database systems.

Responsibilities

• Manage incoming customer enquiries via phone and email in a professional and timely manner.
• Handle inbound and outbound calls (phone & email) professionally, offering concise, accurate information and updates to customers.
• Deliver outstanding customer service and support across a broad range of customer needs.
• Build sustainable relationships with customers to support business growth by identifying sales opportunities and promoting ZEISS products.
• Actively support and contribute to the establishment and continuous improvement of current customer management systems and procedures that enable ZEISS to meet or exceed customer expectations.
• Identify customer trends, opportunities and areas for continuous improvement.
• Partner closely with the Customer Engagement Manager, Business Development Representatives and Laboratory Manager to achieve business objectives.
• Assist in resolving customer concerns and enquiries with a solutions-focused approach.
• Maintain accurate customer records and administrative documentation.
• Support departmental Key Performance Standards (KPSs) and deliver exceptional customer service by providing advice and expertise.

Skills

Customer service

Sales support

Office administration

Phone manner

Verbal communication

Written communication

Attention to detail

Organizational skills

Multitasking

Tools

Microsoft Office

Teams

Excel

Word

PowerPoint

Database systems

Job description

Join a world-leading medical technology and optics company. Be part of a team that offers great training and a supportive work environment. Full-time permanent role based in Tonsley, South Australia.

ZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 180 years of technical innovation and annual R&D investments exceeding 15% of revenue, ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries. ZEISS’s products and services are essential for medical procedures in ophthalmology and neurosurgery. The products of Vision Care help correct eyesight and manage the progression of Myopia in children. Our research solutions help scientists better understand diseases and develop better drugs and treatments.

Join an exciting and innovative organisation in a role that provides opportunities to develop and make a difference. We currently have an exciting opportunity for a Customer Service Consultant to join our Vision Care team in Tonsley, SA.

As a key member of our Customer Service team, you will be the first point of contact for customers, delivering exceptional service and support while building strong relationships. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about creating positive customer experiences.

For your opportunity to be part of a diverse, supportive organisation with a great company culture.

Key Responsibilities

• Manage incoming customer enquiries via phone and email in a professional and timely manner.
• Handle inbound and outbound calls (phone & email) professionally, offering concise, accurate information and updates to customers.
• Deliver outstanding customer service and support across a broad range of customer needs.
• Build sustainable relationships with customers to support business growth by identifying sales opportunities and promoting ZEISS products.
• Actively support and contribute to the establishment and continuous improvement of current customer management systems and procedures that enable ZEISS to meet or exceed customer expectations.
• Identify customer trends, opportunities and areas for continuous improvement.
• Partner closely with the Customer Engagement Manager, Business Development Representatives and Laboratory Manager to achieve business objectives.
• Assist in resolving customer concerns and enquiries with a solutions-focused approach.
• Maintain accurate customer records and administrative documentation.
• Support departmental Key Performance Standards (KPSs) and deliver exceptional customer service by providing advice and expertise.

Key Skills and Qualifications

• Experience within the optical Industry will be highly regarded.
• Previous experience in customer service, sales support or office administration.
• Exceptional customer service skills, including professional phone manner, attentiveness, and patience.
• Strong verbal and written and communication skills.
• Excellent attention to detail and organizational skills.
• The ability to manage multiple priorities and prioritize competing demands.
• High-level problem-solving skills, with the ability to be flexible, often dealing with ad-hoc queries from customers.
• Intermediate proficiency in Microsoft Office (Teams, Excel, Word, PowerPoint) and database systems.

Benefits

• Work with a globally recognised and innovative brand.
• Exclusive discounts on ZEISS lenses, sunglasses, and other optical products.
• Employee Benefits Program with access to hundreds of everyday savings across 9,000+ locations.
• Corporate discount on private health insurance.
• Modern office location close to public transport, with onsite parking available.
• Supportive, family-friendly workplace culture.
• Proudly foundation-owned, with a long-term vision and strong values.
• Work at ZEISS and leave your mark in this world.
• With us, you can push technological boundaries, shape markets and contribute to the advancement of society.

Diversity is a part of ZEISS.

regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.