Luxury Reservations Specialist – Upsell & Guest Experience

Elysium; Sydney; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Exclusive accommodation and diningpriv

Recognition program

Wellbeing support

Résumé du poste

Elysium Manly is seeking a Reservations Sales Agent to be the first connection guests have with our luxury seaside property, delivering warm, personalised bookings that showcase the best of our resort. You’ll manage inquiries, maintain guest profiles in the PMS, upsell packages, and collaborate with operations.

Opera PMS and MS Office experience, strong communication, and flexible rosters are essential. If you value care, connection and detail, join a team dedicated to exceptional service and a

Qualifications

• Previous reservations or customer service experience, ideally within a luxury hotel environment.
• Confident using hotel systems, including Opera PMS and Microsoft Office.
• Excellent written and verbal communication skills, with additional languages highly regarded.
• A natural flair for personalised service, sales and identifying upselling opportunities.
• Warm, professional and guest-focused, with strong attention to detail.
• Flexibility to work a rotating roster including evenings, weekends, and public holidays.
• Valid Australian Working Rights / Visa is essential.

Responsabilités

• Manage incoming reservation enquiries professionally and efficiently, maximising conversion, upselling and revenue opportunities.
• Create and maintain accurate reservations and guest profiles in the PMS, including preferences, special requests and booking details.
• Provide warm, personalised service across phone and email, responding promptly and in line with Elysium service standards.
• Maintain strong knowledge of room types, rates, packages, hotel facilities and the local Manly area to confidently assist guests.
• Communicate special requests and relevant information to operational departments to support a seamless guest experience.
• Monitor reservation communications and the hotel's main mailbox, directing enquiries to the appropriate teams where required.
• Identify potential sales opportunities and communicate relevant leads to the Sales team.
• Stay up to date with hotel communications, promotions, systems and loyalty programme information.

Connaissances

Customer service

Sales / upselling

Excellent communication

Languages helpful

Outils

Opera PMS

Microsoft Office

Description du poste

Elysium Manly is seeking a Reservations Sales Agent to be the first connection guests have with our luxury seaside property, delivering warm, personalised bookings that showcase the best of our resort. You’ll manage inquiries, maintain guest profiles in the PMS, upsell packages, and collaborate with operations.

Opera PMS and MS Office experience, strong communication, and flexible rosters are essential. If you value care, connection and detail, join a team dedicated to exceptional service and a