VIP Hosts

Skycitycareers; Adelaide; Hybrid; AUD 34,000 - 52,000; Part time

Benefits offered by this job

Free employee meals

Subsidised car parking

Discounts at SkyCity Adelaide venues

Health insurance discounts

EAP

Career development opportunities

Annual leave/benefits

Job summary

SkyCity Adelaide is seeking a confident VIP Host to join our VIP events team on a part-time basis. You will create unforgettable moments for our high-value guests, coordinating accommodation, transport, dining, shows, parking and concierge services to deliver seamless, personalized experiences.

You will work in a fast-paced, compliance-driven environment, balancing guest expectations with responsible gambling policies, access controls and documentation, while building genuine relationships with

Qualifications

• Experience delivering high-end service to VIPs in fast-paced environments.
• Strong communication and interpersonal skills with guests and colleagues.
• Ability to work within compliance, gambling regulations and documentation standards.

Responsibilities

• Host VIP events and provide personalized arrangements for guests (accommodation, transport, dining, shows).
• Coordinate logistics such as parking, access, and concierge services to ensure seamless experiences.

Skills

VIP service

Communication

Regulatory compliance

Relationship building

Tools

CRM systems

Job description

Our VIP team is currently on the lookout for new VIP Hosts to join the team!

About the opportunity

You’ll play a key role in creating unforgettable moments for our VIP guests, ensuring every interaction feels seamless, warm, and genuinely enjoyable. In this part time role, you’ll host at exclusive VIP events for our local players and take care of personalised arrangements including accommodation, transport, travel, dining, shows, parking, and concierge support. With an eye for detail and a flair for exceptional service, you’ll go above and beyond to exceed expectations, strengthen relationships with assigned VIPs, and inspire repeat visits through memorable, elevated experiences.

About you

You’re a confident, professional customer service specialist who excels in high value, fast paced, highly regulated environments. You deliver exceptional VIP service while maintaining clear professional boundaries and balancing guest expectations with operational, compliance, and responsible gambling requirements. With strong attention to detail across access control, documentation, and system accuracy, you communicate clearly and respectfully, explaining policies and decisions in a way customers understand. Your sound judgement allows you to act independently while knowing when escalation is required. You’ll be naturally engaging and discreet, you build genuine relationships with VIP members while staying composed, adaptable, and proactive under pressure. You operate confidently within a compliance driven framework, including RSG principles, customer due diligence, Source of Wealth requirements, and AML/CTF obligations to ensure a safe, ethical, and well managed Premium gaming environment. As we operate around the clock, the ability to work day, nights, weekend and public holiday shifts is essential to supporting a seamless guest experience.

What's in it for you?

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;

• Free employee meals available at our employee restaurant
• Subsidised car parking and public transport tickets.
• Discounts available across SkyCity Adelaide venues.
• Discount health insurance, free flu vaccinations, skin checks and other health checks.
• Employee reward and recognition programs.
• Fantastic career and professional development opportunities.
• Access to Employee Assistance Program (EAP)

No recruitment agencies please.

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.