VIP Guest Experience Agent

Accor Apartments & Realty; Fraser Coast Regional; On-site; AUD 42,000 - 55,000; Full time

Job summary

Clear Destination Inc. is seeking a friendly Guest Service Agent to warmly welcome guests from check-in to check-out, delivering memorable hospitality and seamless service. You will answer questions, help guests with reservations, and promote hotel services while coordinating with team members.

The role requires strong communication, multitasking, and flexibility to work nights, weekends, and holidays. Based in Fraser Coast, this position offers an opportunity to showcase local knowledge and

Qualifications

• Experience in hotel front desk operations is an asset.
• Ability to communicate clearly with guests and colleagues.
• Strong organisational and time management skills.
• Willingness to work nights, weekends and public holidays.

Responsibilities

• Greet and assist guests from check-in to check-out.
• Manage reservations and guest accounts with accuracy.
• Promote hotel amenities and services to guests.
• Provide local information on attractions and neighbourhood highlights.
• Coordinate with team to ensure smooth operations.
• Handle guest needs with a proactive, friendly approach.

Skills

Front desk operations

Guest service mindset

Teamwork and independent work

Communication skills

Time management

Flexibility for night/weekend shifts

Job description

Clear Destination Inc. is seeking a friendly Guest Service Agent to warmly welcome guests from check-in to check-out, delivering memorable hospitality and seamless service. You will answer questions, help guests with reservations, and promote hotel services while coordinating with team members.

The role requires strong communication, multitasking, and flexibility to work nights, weekends, and holidays. Based in Fraser Coast, this position offers an opportunity to showcase local knowledge and