VIP Desktop Support Engineer Onsite & Remote

Pallion; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Pallion is seeking a skilled Desktop Support Engineer to provide advanced IT support across a diverse technology environment in Australasia. The role involves on-site and remote support, owning escalated incidents, and assisting with deployments, lifecycle management and service improvements.

You will support executives and VIP users, troubleshoot endpoint hardware and software, and work across a rotating weekday shift roster. Prior ITSM experience and ITIL/MD-102 knowledge are valued.

Qualifications

• This role requires 3+ years in Desktop Support or Level 2 IT support.
• Experience with Windows, macOS and Microsoft 365 is essential.
• Ability to troubleshoot Wi‑Fi, VPN and enterprise workplace tech.

Responsibilities

• Own escalated incidents and service requests through to resolution.
• Provide advanced onsite and remote support for executives and VIPs.
• Configure and troubleshoot Windows/macOS endpoints and peripherals.
• Support Microsoft 365, Teams, OneDrive and collaboration tools.
• Maintain documentation and contribute to automation of tasks.

Skills

Windows

macOS

Microsoft 365

Microsoft Teams

Intune

MFA

Wi‑Fi

VPN

ITSM

Endpoint management

Education

Information Technology qualification or related discipline

Tools

Microsoft Defender

Apple enterprise support

MD-102 / MS-102 knowledge

ITIL 4 Foundation

Job description

Pallion is seeking a skilled Desktop Support Engineer to provide advanced IT support across a diverse technology environment in Australasia. The role involves on-site and remote support, owning escalated incidents, and assisting with deployments, lifecycle management and service improvements.

You will support executives and VIP users, troubleshoot endpoint hardware and software, and work across a rotating weekday shift roster. Prior ITSM experience and ITIL/MD-102 knowledge are valued.