Village Support Officer

Keyton; Sydney; On-site; AUD 39,000 - 44,000; Full time

Benefits offered by this job

Health & Wellbeing program

Exclusive employee discounts

Annual flu vaccinations

Sonder wellbeing app access

Career growth opportunities

Job summary

Keyton in Elizabeth Bay invites applications for a casual Village Support Officer to join our welcoming retirement community. This role covers afternoon, weekend and sleepover shifts, delivering essential resident support and high-quality customer service.

Reporting to the Village Manager, you’ll assist with admin, maintain safe spaces, respond to emergencies, provide first aid, and help run village events. Hospitality, aged care, or service roles are valued, with a positive can-do attitude.

Qualifications

• Current First Aid & CPR certificate (or willingness to obtain).
• Current Responsible Service of Alcohol (or willingness to obtain).
• Calm and professional in emergencies.
• Strong communication and customer service skills.
• Ability to work independently and use initiative.
• Excellent time management and organisational skills.
• Genuine passion for supporting older Australians.

Responsibilities

• Deliver outstanding customer service in every interaction.
• Assist with general administration and operational tasks.
• Maintain safe, clean, welcoming community spaces.
• Contribute to a positive and engaging resident experience.
• Respond to resident emergency calls and incidents.
• Provide first aid support and coordinate emergency services when required.
• Support resident wellbeing and village events.
• Work independently and confidently when required, including after-hours shifts.

Skills

Customer service

First aid

CPR

Communication

Time management

Independent work

Emergency response

Job description

Peace of mind provider or as we call it, Village Support Officer.

Your Day at Ardency Trebartha

Located in the prestigious harbourside suburb of Elizabeth Bay, Ardency Trebartha offers an elegant and welcoming retirement community. Nestled amongst tranquil parklands and overlooking the sparkling waters of Rushcutters Bay, the village is just moments from the vibrant cafés, restaurants, and boutique shopping of Potts Point.

We are currently seeking a dedicated Village Support Officer to join our team on a casual basis. This varied and rewarding role involves a combination of afternoon, weekend, and sleepover shifts, providing essential support to our residents and community. Flexibility is key, as additional shifts may be available to cover planned and unplanned leave. If you're passionate about delivering exceptional service and making a meaningful difference in the lives of others, we'd love to hear from you.

Reporting the Village Manager, your duties will include:

• Delivering outstanding customer service in every interaction
• Assisting with general administration and operational tasks
• Helping maintain safe, clean, and welcoming community spaces
• Contributing to a positive and engaging resident experience
• Responding to resident emergency calls and incidents
• Providing first aid support and coordinating emergency services when required
• Supporting resident wellbeing and village events
• Working independently and confidently when required, including after-hours shifts

How You’ll Make an Impact

You are an enthusiastic, reliable, and customer-focused professional who takes pride in creating positive experiences for others. With a proactive and compassionate approach, you are committed to delivering exceptional service and ensuring residents feel valued, supported, and safe at all times.

While experience in hospitality, aged care, retirement living, or customer service will be highly regarded, it is your positive attitude, strong work ethic, and genuine passion for helping others that will set you apart.

To be successful in this role, you will also have:

• A current First Aid & CPR Certificate (or be willing to obtain)
• Current Responsible Service of Alcohol (or be willing to obtain)
• A calm and professional approach in emergency situations
• Strong communication and customer service skills
• The ability to work independently and use initiative
• Excellent time management and organisational skills
• A genuine passion for supporting older Australians

Bonus points if you have:

• Experience in retirement living, aged care, hospitality, or customer service
• Certificate III in Individual Support (Ageing) or a related qualification

About Keyton

At Keyton, we create vibrant retirement communities where people thrive. Home to more than 15,000 residents across 65+ villages nationwide, we’re driven by a simple purpose: to lead with heart and create places where wellbeing, connection and choice come to life.

With over 30 years of experience, our team is committed to making a positive impact for both residents and employees, every day.

Why Join Keyton?

• Supportive and welcoming team environment
• Ongoing training and development opportunities
• Career growth pathways across a national organisation
• Employee referral program
• Exclusive employee discounts and deals
• Health & Wellbeing and Reward Program
• Access to the Sonder wellbeing app
• Discounted health insurance
• Annual flu vaccinations and skin checks
• The opportunity to make a genuine difference in residents' lives

Ready to Lead with Heart

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May and November.