Village Operations & Resident Experience Lead

Levande; North Lakes; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career growth opportunities

Wellbeing support via Sonder

Team environment supportive

Meaningful resident impact

Job summary

Levande North Lakes is seeking an Assistant Village Manager to help run the North Lakes village, balancing resident needs with operational and financial responsibilities. You will work closely with the Village Manager to foster a welcoming community and coordinate events and services.

You will bring a strong customer service orientation, relationship skills and a practical, organised approach to busy village life. Experience in retirement living or service-focused environments is valuable.

Qualifications

• Strong customer service focus and ability to engage residents and families on an ongoing basis.
• Ability to build trusted relationships with a diverse group of people including residents, families, teams and stakeholders.
• Solid written and verbal communication skills.
• Organised and able to prioritise multiple tasks in a live village environment.

Responsibilities

• Support the Village Manager with day-to-day village operations in North Lakes.
• Assist with administration, budgets and financial reporting.
• Build relationships with residents, committees, families and contractors.
• Coordinate village events, community activities and local sales/marketing initiatives.
• Support and guide village team members and step in when needed.
• Contribute to safety, compliance and continuous improvement across the village.

Skills

Resident service

Relationship building

Communication

Problem solving

Tools

Microsoft Office

Job description

Levande North Lakes is seeking an Assistant Village Manager to help run the North Lakes village, balancing resident needs with operational and financial responsibilities. You will work closely with the Village Manager to foster a welcoming community and coordinate events and services.

You will bring a strong customer service orientation, relationship skills and a practical, organised approach to busy village life. Experience in retirement living or service-focused environments is valuable.