Villa Maintenance Supervisor

1BSLF; Port Douglas; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on food and hotelrooms

Flexible working hours & locations

International training programs

Employee Assistance Program

Job summary

Sheraton is seeking a Villas Maintenance Supervisor to lead maintenance across villas, guest rooms, and public areas at our Port Douglas property. The role emphasizes proactive upkeep, safety, and exceptional guest service within a luxury hotel environment.

You will collaborate with Housekeeping, Front Office, and Engineering to ensure seamless operations, oversee contractor relationships, and drive sustainability initiatives aligned with Marriott standards.

Qualifications

• Experience in a maintenance leadership role within a luxury hotel, resort, villas operation, facilities management, or commercial environment.
• Strong knowledge of building maintenance systems and preventative maintenance programs.
• Excellent problem-solving and proactive, hands-on approach to maintenance issues.

Responsibilities

• Oversee maintenance, presentation, and upkeep of villas, guest rooms, public areas, and facilities to maintain high standards.
• Respond promptly to guest requests and maintenance concerns, delivering service excellence.
• Proactively identify maintenance issues, coordinate repairs, and implement preventative maintenance to minimize downtime.
• Monitor building systems, plant equipment, and infrastructure to ensure safety and brand standards.
• Collaborate with Housekeeping, Front Office, and Engineering to ensure seamless operations and guest satisfaction.
• Identify opportunities for operational improvements, cost efficiencies, and sustainability initiatives across villas and facilities.
• Assist in managing maintenance schedules, contractor relationships, inventory levels, and departmental records.

Skills

Maintenance leadership

Guest service orientation

Safety compliance

Facilities management

Education

Trade qualification or relevant maintenance certification

Job description

Additional Information
Job Number26147013
Job CategoryEngineering & Facilities
Location168-190 Port Douglas Road, Port Douglas Queen 4877, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as the Villas Maintenance Supervisor because together, we are better. Start your career at Sheraton, where you don't just work - you belong.

Position Summary:

• Oversee the maintenance, presentation, and upkeep of all villas, guest rooms, public areas, and associated facilities to ensure exceptional standards are consistently maintained.
• Respond promptly to guest requests and maintenance concerns, delivering service excellence and enhancing the overall guest experience.
• Proactively identify maintenance issues, coordinate repairs, and implement preventative maintenance programs to minimize downtime and operational disruptions.
• Monitor building systems, plant equipment, and infrastructure to ensure compliance with safety, operational, and brand standards.
• Collaborate closely with Housekeeping, Front Office, and Engineering teams to achieve seamless operations and maintain the highest levels of guest satisfaction.
• Identify opportunities for operational improvements, cost efficiencies, and sustainability initiatives across the villas and surrounding facilities.
• Assist in managing maintenance schedules, contractor relationships, inventory levels, and departmental records to support the effective operation of the department.

About You:

• Demonstrated experience in a maintenance leadership or supervisory role within a luxury hotel, resort, villas operation, facilities management, or commercial environment.
• Strong knowledge of building maintenance systems, preventative maintenance programs, and workplace health and safety requirements.
• Excellent problem-solving and troubleshooting skills with a proactive, hands-on approach.
• Strong organisational skills with the ability to prioritise workloads and manage multiple projects simultaneously.
• Passionate about delivering exceptional guest experiences through attention to detail and a commitment to quality.
• Self-motivated, reliable, and capable of working independently.
• Full Australian working rights.
• Trade qualification or relevant maintenance certification highly regarded.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Sheraton is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing global team, andbecomethe best version of you.