Vice President Client Services

Warrell & Reid; Sydney; On-site; AUD 180,000 - 280,000; Full time

Job summary

Warrell & Reid is seeking a Vice President of Client Delivery to oversee client success in the travel and accommodation sector. This senior leadership role involves leading teams, managing key client projects, and ensuring operational excellence. The successful candidate will have extensive experience in account management and a proven track record of driving client outcomes in a senior role within the industry.

Qualifications

• 10+ years’ experience in client delivery, account management, or operations.
• 5+ years in a senior leadership role within the travel industry.
• Proven ability to lead teams and drive positive client outcomes.

Responsibilities

• Lead, mentor, and develop Account Management and Operations teams.
• Manage complex client projects, implementations, and ongoing service delivery.
• Build and maintain strong senior-level client relationships.

Skills

Client delivery

Account management

Operational excellence

Strategic thinking

Relationship building

Communication

Education

Bachelor’s degree in Business

MBA preferred

Job description

This range is provided by Warrell & Reid. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$180,000.00/yr - A$280,000.00/yr

Direct message the job poster from Warrell & Reid

Director @ Warrell & Reid | Executive Search, Sales, Marketing

Vice President of Client Delivery | Travel & Accommodation Solutions

Shape client success. Lead high-performing teams. Deliver operational excellence.

An exciting opportunity exists for a senior leader to take ownership of client delivery across a diverse portfolio within the travel and accommodation sector. This Sydney-based role will see you leading regional teams, driving service excellence, and building trusted relationships with senior client stakeholders.

The Role:

Lead, mentor, and develop Account Management and Operations teams.

Champion the voice of the customer across internal departments including Operations, Product, Technology, and Finance.

Manage complex client projects, implementations, and ongoing service delivery.

Build and maintain strong senior-level client relationships.

Oversee business reviews, reporting, and strategic account planning.

Drive account growth through retention, upsell, and cross-sell initiatives.

Ensure alignment with technology platforms and service solutions.

Provide executive-level oversight, ensuring service excellence, efficiency, and commercial outcomes.

About You:

10+ years’ experience in client delivery, account management, or operations.

At least 5 years in a senior leadership role within the travel industry — hotel accommodation experience is essential.

Proven ability to lead teams and drive positive client outcomes.

Commercially astute with strong strategic thinking and relationship-building skills.

Outstanding communication, presentation, and stakeholder management abilities.

Bachelor’s degree in Business or related field (MBA preferred).

Highly organised, proactive, and comfortable working across global teams.

This is a senior role offering real scope to influence client outcomes and operational excellence within a global business environment.

A generous salary package including base and bonus structure will be negotiated based on your ability and experience

Ready for your next leadership challenge?

Apply now for a confidential discussion.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Management, and Strategy/Planning

• Industries

  Travel Arrangements, Airlines and Aviation, and Hotels and Motels

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