VIC Service Allocation and Administration Coordinator

Linde Material Handling Pty; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Free LinkedIn Learning access

Gym membership via Fitness Passport

Novated vehicle leasing access

Employee EAP counselling

Job summary

KION Group is seeking a Service Allocation & Administration Coordinator in VIC to deliver high levels of customer service, allocate jobs to field technicians and provide comprehensive administrative support to the Service Department. The role requires strong organisation, detail orientation and the ability to manage multiple tasks in a busy service environment.

Responsibilities include opening/closing jobs in the system, coordinating with technicians, preparing estimates and ensuring service

Qualifications

• Previous administrative or customer service experience.
• Strong organisation and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication and computer skills.

Responsibilities

• Open and close jobs within the service management system.
• Liaise with Field Technicians to allocate jobs and update customers.
• Provide administrative support to the Service Department.
• Prepare estimates and ensure service orders are invoiced and closed.
• Assist with incoming service calls during busy periods.

Skills

Admin experience

Customer service

Organisation

Multi-tasking

Communication

IT skills

Tools

Service management system

Job description

## Service Allocation & Administration Coordinator - VICApply: Company facility / In-Office: Scoresby, VIC, Australia: Full time: Posted 12 Days Ago: JR-0098059Linde Material Handling has been a major participant in the Material Handling industry in Australia since 1971, and as part of the global KION Group, we’re driven by one mission to Push It Forward. We believe our true strength lies in our people, as it’s the unique skills and unwavering commitment of our employees that truly keeps the world moving. We are seeking a Service Allocation & Administration Coordinator to provide deliver a high level of customer service, allocate jobs to our field service technicians while providing general administrative support to the Service Department. We are seeking a highly organised and customer‐focused individual with strong administrative skills, attention to detail, and the ability to manage multiple tasks in a fast‐paced service environment.# **We offer:*** Free access to over 18,000 learning resources via Linkedin Learning.* Discounted gym memberships via Fitness Passport for you and your family.* Access to a fully maintained vehicle through Novated Leasing.* Free access for you and your family to confidential counselling via EAP.* Birthday gift to celebrate you* Anniversary bonuses to celebrate your milestones with us.# **Tasks and Qualifications:**Your responsibilities:* Open and close jobs within the service management system.* Liaise with Field Technicians to allocate jobs accordingly and ensure customers are updated.* Provide administrative support to the Service Department.* Prepare estimates and ensure service orders are invoiced and closed.* Assist with incoming service calls during busy periods. Requirements for success:* Previous administrative or customer service experience.* Strong organisation and attention to detail.* Ability to manage multiple tasks in a fast‐paced environment.* Strong communication and computer skills.* Team‐focused with a proactive approach. If this role sounds like your next big opportunity, please submit a copy of your current resume and cover letter. Please note, a pre-employment medical and reference checks are a part of our recruitment process.We do not accept unsolicited resumes from agencies. LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate.### About us**Linde Material Handling** is a leading global manufacturer of forklift trucks and warehouse trucks, and a provider of intralogistics solutions and services. As an innovation leader, we deliver progressive products and tailored solutions, which meet all individual requirements that an application or company may have.We are represented in more than 100 countries worldwide with our own branches. The company’s international network includes production and assembly plants in Germany, France, the Czech Republic, the USA, and China as well as more than 700 sales and service locations. Around the world, we have some 13,000 people working passionately on holistic intralogistics solutions, to help boost our customers’ performance in the long term.Linde is part of the KION Group, which is the largest manufacturer of forklift trucks and warehouse trucks in Europe, measured by units. Within the KION Group, we are helping to shape the future together with our strong brands Linde, STILL and Dematic and represent the very best our industry has to offer. The KION Group is a global enterprise made up of more than 42,000 employees in more than 100 countries.**Our culture is shaped by the shared values of the KION Group: integrity, collaboration, courage, and excellence.**