Service Allocation & Administration Coordinator - VIC

Linde Material Handling Pty. Ltd. (APAC-AUS); Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Learning resources

Gym membership

Novated leasing

Counselling (EAP)

Anniversary bonuses

Job summary

Linde Material Handling Australia is seeking a Service Allocation & Administration Coordinator to deliver a high level of customer service, allocate jobs to our field service technicians, and provide general administrative support to the Service Department.

You will be highly organised with strong communication and computer skills, able to manage multiple tasks in a fast-paced service environment, and contribute to a proactive team culture. Pre-employment checks apply.

Qualifications

• Previous administrative or customer service experience.
• Strong organisation and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication and computer skills.
• Team-focused with a proactive approach.

Responsibilities

• Open and close jobs within the service management system.
• Liaise with Field Technicians to allocate jobs accordingly and keep customers updated.
• Provide administrative support to the Service Department.
• Prepare estimates and ensure service orders are invoiced and closed.
• Assist with incoming service calls during busy periods.

Skills

Administration

Customer service

Organised

Attention to detail

Communication skills

Tools

MS Office

Service management system

Job description

Linde Material Handling has been a major participant in the Material Handling industry in Australia since 1971, and as part of the global KION Group, we’re driven by one mission to Push It Forward. We believe our true strength lies in our people, as it’s the unique skills and unwavering commitment of our employees that truly keeps the world moving. We are seeking a Service Allocation & Administration Coordinator to provide deliver a high level of customer service, allocate jobs to our field service technicians while providing general administrative support to the Service Department. We are seeking a highly organised and customer‑focused individual with strong administrative skills, attention to detail, and the ability to manage multiple tasks in a fast‑paced service environment.

We offer:

• Free access to over 18,000 learning resources via Linkedin Learning.
• Discounted gym memberships via Fitness Passport for you and your family.
• Access to a fully maintained vehicle through Novated Leasing.
• Free access for you and your family to confidential counselling via EAP.
• Birthday gift to celebrate you Anniversary bonuses to celebrate your milestones with us.

Tasks and Qualifications:

Your responsibilities:

• Open and close jobs within the service management system.
• Liaise with Field Technicians to allocate jobs accordingly and ensure customers are updated.
• Provide administrative support to the Service Department.
• Prepare estimates and ensure service orders are invoiced and closed.
• Assist with incoming service calls during busy periods.

Requirements for success:

• Previous administrative or customer service experience.
• Strong organisation and attention to detail.
• Ability to manage multiple tasks in a fast‑paced environment.
• Strong communication and computer skills.
• Team‑focused with a proactive approach.

Please note, a pre‑employment medical and reference checks are a part of our recruitment process.

We do not accept unsolicited resumes from agencies.

LMHAU is proud to be an equal opportunity employer.

We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate.

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state‑of‑the‑art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.