VIC & Client Engagement Specialist

Zimmermann; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Team member discount

Seasonal uniforming

Job summary

Zimmermann is excited to invite applications for a VIC & Client Engagement Specialist at our Sydney CBD Boutique. The role focuses on delivering elevated luxury service, building lasting relationships with high-value clients, and turning prospects into loyal customers.

You'll thrive in a fast-paced team, participate in product training, manage CRM-driven communications, and contribute to events alongside Retail and PR teams, while upholding our brand standards and store presentation.

Qualifications

• Proven ability to build relationships with high-value clients.
• Skilled in following up on new client leads and converting prospects into loyal customers.
• Strong knowledge of service standards, product knowledge, and store presentation.

Responsibilities

• Proactively build relationships with high value clients.
• Follow through on new client leads, introduce the brand and convert prospects into loyal clients.
• Achieve Zimmermann service, product knowledge and store presentation expectations.
• Attend product trainings to gain knowledge of products and benefits, VM and stock presentation expectations.
• Ensure timely responses to communications from other stores, Head Office and Management.
• Utilise CRM to organise appointments and service communications with clients.
• Create detailed client profiles in CRM, logging communications and reminders for development.
• Coordinate with local networks to host in-store events for clients.
• Work with Retail and PR teams on event details and expectations.
• Host Celebrity and Media dressing appointments in store as directed by PR.
• Manage Top Spender and Client Spend to Date reports.

Skills

Relationship building

CRM proficiency

Luxury retail knowledge

Sales driven

Tools

CRM platform

Job description

This iconic Australian brand has stayed true to its original vision: sophisticated femininity, a passion for detail and a love of colour and print. Sisters Nicky and Simone ZIMMERMANN founded their namesake brand in Sydney in 1991.

Early in its evolution, ZIMMERMANN took the bold step of fusing fashion with swimwear and presented it to the world. It immediately found its following with the fashion elite, creating a new point of reference in flattering, feminine and stylish swimwear. While the swimsuit thrust ZIMMERMANN on to the international stage, it has been its optimistic, feminine and consistently desirable collections across its ready-to-wear and resort that have propelled it to greater global appeal.

While based at home in Sydney, ZIMMERMANN present their ready-to-wear collections each season at Paris Fashion Week. Working with the highly acclaimed designer and long-time collaborator, Don McQualter, ZIMMERMANN maintains a number of stand‑alone stores across Australia, UK & Europe, China, The US, and the Middle East.

The Opportunity

Zimmermann is excited to share a new role within our Sydney CBD Boutique for a VIC & Client Engagement Specialist. Acting as a Zimmermann ambassador, the role is primarily sales orientated and will involve creating lasting client relationships with both new and existing clients. To provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience.

The successful candidate will demonstrate a “hands‑on” proactive approach and thrive working in a fast-paced team environment.

Key Responsibilities

• To proactively build relationships with high value clients
• To follow through on all new client leads, introducing the brand and engaging the client with the service and benefits to turn a prospect into a loyal client
• To achieve Zimmermann expectation in all areas of Service, Product Knowledge and Store Presentation
• To attend Product training's in order to become familiar with the product knowledge, benefits and features, VM and stock presentation expectations
• To ensure all communication from other stores, Zimmermann Head Office and Management is responded to in a timely manner, or as required
• To utilize CRM platform to organize appointments and any service communication with clients
• To created detailed client profiles on CRM platform, logging communication and setting reminders to assist in client development
• Communicate with client base and local network to propose event host for in-store shopping events
• Coordinate with Retail and PR team event details in line with event expectations
• Host Celebrity and Media dressing appointments in store when directed by PR team
• To manage Top Spender and Client Spend to Date reports

Why Join ZIMMERMANN?

• Bespoke career development plans and access to strong mentors and industry leaders.
• Opportunity to grow within an Australian luxury fashion brand with opportunities to work globally.
• Competitive package, seasonal uniforming and team member discount.
• Be part of a responsible fashion house with a focus in leading in sustainability.