Veterinary Client Services Specialist

Animal Referral and Emergency Network; Strathfield; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Above-award remuneration

Career progression opportunities

Employee discounts across ARH and Grec

Supportive team environment

Job summary

Animal Referral and Emergency Network (ARH) is seeking a Customer Service Representative to join our dynamic veterinary hospital teams in Sydney. You will greet clients and patients, coordinate appointments, and support emergency admissions with empathy and professionalism.

Responsibilities include handling calls and emails, assisting with estimates and billing, and maintaining accurate client records while working closely with veterinarians, nurses, and hospital staff to deliver exceptional

Qualifications

• Experience in customer service, reception, or client-facing roles.
• Strong communication and interpersonal skills.
• Excellent organisational and administration abilities.
• Calm, professional, and compassionate approach.
• Ability to manage multiple priorities and work effectively within a team.

Responsibilities

• Welcome clients and patients with warmth, empathy, and professionalism.
• Manage incoming calls, emails, and enquiries.
• Coordinate appointments, referrals, and admissions.
• Support emergency presentations and patient arrivals.
• Assist with estimates, billing, and payment processing.
• Communicate effectively with veterinarians, nurses, and support teams.
• Maintain accurate client records and documentation.
• Help deliver an exceptional experience throughout every stage of the client journey.

Skills

Customer service

Communication

Organisation

Teamwork

Compassionate

Job description

Animal Referral and Emergency Network (ARH) is seeking a Customer Service Representative to join our dynamic veterinary hospital teams in Sydney. You will greet clients and patients, coordinate appointments, and support emergency admissions with empathy and professionalism.

Responsibilities include handling calls and emails, assisting with estimates and billing, and maintaining accurate client records while working closely with veterinarians, nurses, and hospital staff to deliver exceptional