Wellbeing Practitioner

Troocoo Pty; Darwin; On-site; AUD 70,000 - 95,000; Full time

Job summary

Troocoo Pty is seeking a compassionate Wellbeing Practitioner to deliver person-centred case management for veterans, current Defence members and families. You will assess needs, develop tailored support plans and connect clients with health, financial and social services to improve wellbeing.

With a trauma-informed, strengths-based approach, you will manage a caseload of 15–20 clients, collaborate with health professionals and community partners, and maintain confidential records while

Qualifications

• Degree enabling professional registration or eligibility with a relevant body (AASW/AHPRA/PACFA).
• At least two years’ experience in wellbeing/case management/community services.
• Strong knowledge and practical experience in strengths-based case management.
• Excellent communication and relationship-building skills.
• Ability to manage competing priorities and complex caseloads.
• Experience coordinating referrals with internal/external service providers.
• Proficiency in Microsoft Office and learning client management systems.

Responsibilities

• Conduct psychosocial assessments and develop case management plans in partnership with clients.
• Build trusting relationships with veterans and families, recognizing their unique experiences, needs and goals.
• Coordinate referrals to health, mental health, housing, financial and community support services.
• Facilitate access to emergency relief, financial assistance and other wellbeing support programs.
• Monitor client progress, adapt support strategies and identify and elevate risks where appropriate.
• Maintain accurate, confidential client records, case notes and referral documentation.
• Build strong partnerships with government agencies, healthcare providers, ex-service organisations and community stakeholders.
• Work collaboratively with multidisciplinary teams to improve service delivery and client outcomes.
• Apply ethical, evidence-based and trauma-informed practices while maintaining professional boundaries and participating in ongoing supervision and professional development.

Skills

MS Office

Client management systems

Referral coordination

Communication skills

Education

Degree in Human Services, Health Sciences or related discipline enabling registration or eligibility for full membership with AASW/AHPRA/PACFA

Job description

Are you passionate about supporting people through complex challenges and helping them achieve positive, lasting outcomes? This is an opportunity to join a purpose-driven organisation dedicated to improving the wellbeing of veterans, current serving Defence members and their families.

We’re seeking a compassionate and experienced Wellbeing Practitioner to deliver person-centred case management, coordinate support services and empower clients to navigate health, financial and social challenges.

The Opportunity In this role, you’ll provide holistic wellbeing support through a trauma-informed, strengths-based approach. You’ll work closely with veterans and their families to understand their individual circumstances, develop tailored support plans and connect them with the services and resources they need to thrive.

Managing an active caseload of approximately 15–20 clients, you’ll play a key role in helping people overcome barriers to wellbeing, build resilience and work towards sustainable outcomes.

You’ll also collaborate with a broad network of health professionals, government agencies and community organisations to ensure clients receive coordinated, effective and compassionate support.

Key Responsibilities

• Conduct comprehensive psychosocial assessments and develop individualised case management plans in partnership with clients.
• Build trusting relationships with veterans and their families, recognising their unique experiences, needs and goals.
• Coordinate referrals to health, mental health, housing, financial and community support services.
• Facilitate access to emergency relief, financial assistance and other wellbeing support programs.
• Monitor client progress, adapt support strategies and identify and elevate risks where appropriate.
• Maintain accurate, confidential client records, case notes and referral documentation.
• Build strong partnerships with government agencies, healthcare providers, ex-service organisations and community stakeholders.
• Work collaboratively with multidisciplinary teams to improve service delivery and client outcomes.
• Apply ethical, evidence-based and trauma-informed practices while maintaining professional boundaries and participating in ongoing supervision and professional development.

About You

You’re a compassionate and capable practitioner who can build rapport with people experiencing complex or sensitive circumstances. You bring a person-centred mindset, sound professional judgement and the ability to coordinate practical support that makes a genuine difference.

You’ll ideally demonstrate:

• A degree in Human Services, Health Sciences or a related discipline that enables registration or eligibility for full membership with a relevant professional body, such as AASW, AHPRA or PACFA.
• At least two years’ experience in a similar wellbeing, case management or community services role.
• Strong knowledge and practical experience in strengths-based case management.
• Excellent communication, interpersonal and relationship-building skills.
• The ability to manage competing priorities, maintain accurate records and work effectively with complex caseloads.
• Confidence working with sensitive information and supporting people through challenging circumstances.
• Experience coordinating referrals and collaborating with internal and external service providers.
• Proficiency in Microsoft Office and the ability to learn client management systems.

A sound understanding of the Australian Defence Force environment and the unique needs of the veteran community would be highly regarded.

You’ll also be willing to undertake relevant training through the Advocacy Training and Development Program (ATDP) or the applicable welfare training pathway.

Why Consider This Opportunity?

• Purpose-driven work: Make a tangible difference to the wellbeing of veterans and their families.
• Meaningful client relationships: Support people to navigate complex systems and achieve sustainable outcomes.
• Collaborative environment: Work alongside dedicated professionals and a network of community and service partners.
• Professional development: Access supervision, reflective practice, peer case reviews and ongoing learning opportunities.
• Opportunity to contribute: Help improve wellbeing programs and strengthen support for the veteran community.

The organisation is committed to equal opportunity and fostering a safe, inclusive and respectful workplace. Some interstate or intrastate travel may be required.