Vet Nurse Claims Consultant — Pet Insurance Support

Auto & General; Brisbane; Presencial; AUD 45.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

Extra leave

Paid parental leave

Workplace giving

Development opportunities

Employee discount

Reward and recognition

End-of-trip facilities

Social & community events

Perks app

Resumo da vaga

Auto & General’s Pet Health Insurance Services team in Brisbane is seeking a Veterinary Nurse or Practice Manager to join a performance-driven group focused on delivering excellent customer service for pets and their owners.

You will manage customer queries, lodge and assess claims with attention to detail, and collaborate with internal and external veterinary professionals to determine outcomes. A warm, empathetic approach and strong communication are essential.

Qualificações

• Qualified vet nurse or practice manager.
• Experience in a veterinary clinical environment with ability to interpret medical notes.
• Strong time management and prioritisation under pressure with high attention to detail.
• Warm, empathetic approach when dealing with customers.
• Excellent verbal and written communication; able to work collaboratively.

Responsabilidades

• Handle a broad range of customer queries across channels with professional service.
• Lodge and assess claims information with high attention to detail.
• Respond to customer emails in a timely manner.
• Liaise with internal claims consultants, assessors, and external veterinary staff as needed.
• Review veterinary histories and policy documents to determine claim outcomes.

Conhecimentos

Veterinary nurse

Medical notes interpretation

Time management

Empathy

Verbal & written communication

Decision making

Team player

Descrição da vaga

Auto & General’s Pet Health Insurance Services team in Brisbane is seeking a Veterinary Nurse or Practice Manager to join a performance-driven group focused on delivering excellent customer service for pets and their owners.

You will manage customer queries, lodge and assess claims with attention to detail, and collaborate with internal and external veterinary professionals to determine outcomes. A warm, empathetic approach and strong communication are essential.