Pet Health Claims Advisor & Vet Nurse

Control Insurance Solutions Pty Ltd.; Brisbane; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Extra leave

Paid parental leave

Workplace giving

Development opportunities

Employee discount

Reward programs

Onsite facilities

Social events

Perks app

Job summary

Auto & General (A&G) is hiring a Veterinary Nurse to join Budget Direct’s Pet Health Insurance team in Brisbane. You will deliver high-quality customer service, review veterinary claims, and liaise with clinics and internal teams to determine outcomes.

The role requires clinical veterinary experience, empathy, strong communication, and the ability to manage time under pressure. A supportive, collaborative team environment and access to employee benefits are offered.

Qualifications

• Strong communication and interpersonal skills, emotional intelligence and empathy are essential attributes for this role, as well as a love of pets.
• Would suit a qualified vet nurse or practice manager.
• Experience working clinically in a Veterinary based environment with the ability to interpret medical notes.
• Ability to manage time effectively, prioritise tasks and work under pressure while maintaining a high standard of attention to detail.
• A warm and empathetic manner when dealing with customers.
• Excellent verbal, written and interpersonal communication skills.
• Able to use initiative and decision-making skills
• A strong team player who works well in collaboration with others and actively participates in team discussions and activities in a positive and engaging way.

Responsibilities

• Handle a wide range of customer queries and requests across channels with professional, helpful service and clear communication.
• Lodging and assessing claims information accurately, with high attention to detail.
• Respond to customers' emails.
• Liaise with internal claim’s consultants, claim’s assessors, and external Veterinary Clinic or Hospital staff as necessary.
• Review Veterinary histories and policy documentation to determine the correct outcome of customer claims.

Skills

Communication

Interpersonal skills

Empathy

Time management

Team player

Decision making

Education

Qualified veterinary nurse

Job description

Auto & General (A&G) is hiring a Veterinary Nurse to join Budget Direct’s Pet Health Insurance team in Brisbane. You will deliver high-quality customer service, review veterinary claims, and liaise with clinics and internal teams to determine outcomes.

The role requires clinical veterinary experience, empathy, strong communication, and the ability to manage time under pressure. A supportive, collaborative team environment and access to employee benefits are offered.