Claims Team Lead - Pet Insurance Growth & Leadership

Petcover; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Professional development

Discounts on pet insurance products

Inclusive company culture

Job summary

Petcover Aust Pty Ltd is seeking a dedicated Claims Manager to join our team in Tullamarine, VIC. This full-time role supports the AU claims leadership, delivering exceptional customer service and efficient processing of pet insurance claims.

The role requires strong leadership, knowledge of pet claims processes and regulatory compliance, and a focus on coaching and developing team members to meet SLAs and KPIs. Located in Melbourne area with on-site work expectations.

Qualifications

• Proven leadership experience in claims teams.
• Knowledge of claims processes and regulatory compliance in pet/ veterinary sector.
• Strong communication skills with stakeholders.
• Analytical ability to identify trends in claims data.
• Ability to coach and mentor junior staff.
• Customer service excellence in difficult conversations.

Responsibilities

• Ensure SLAs and KPIs are met and regulatory standards are complied with.
• Supervise investigation and settlement of claims within the team.
• Lead team meetings and align with business goals.
• Conduct 1-2-1s, set objectives and development plans.
• Manage HR activities for direct reports (recruitment, performance, reviews).
• Provide training and development for the team and assist with audits.

Skills

Leadership

Claims processes

Data analysis

Communication

Coaching

Customer service

Education

Veterinary qualification

Job description

Petcover Aust Pty Ltd is seeking a dedicated Claims Manager to join our team in Tullamarine, VIC. This full-time role supports the AU claims leadership, delivering exceptional customer service and efficient processing of pet insurance claims.

The role requires strong leadership, knowledge of pet claims processes and regulatory compliance, and a focus on coaching and developing team members to meet SLAs and KPIs. Located in Melbourne area with on-site work expectations.