Venue Support Specialist - Elevate Guest Experience

endeavour group careers; City of Burnie; On-site; AUD 50,000 - 65,000; Full time

Job summary

Endeavour Group's Burnie Hotel is seeking a Venue Support Officer to help run daily operations, handle guest inquiries by phone, email and in person, and ensure POS and data accuracy. You’ll maintain employee records and support the venue team during peak trade.

You’ll safeguard privacy, manage stock control and reviews of venue reports with the Management Team, and contribute to audits, compliance and loss prevention in a friendly, frontline hospitality role built on teamwork and excellent

Qualifications

• Outstanding customer service across phone, email and face-to-face interactions.
• Ability to maintain privacy and confidentiality of sensitive information.
• Maintain and organise the administration area in a professional manner.
• Support the Venue team with service on the floor during peak trade.
• Attend and contribute insights in team meetings.

Responsibilities

• Complete financial reconciliations and maintain POS registers.
• Maintain data integrity in ALH systems and keep employee records up to date.
• Manage stock control and stocktakes; highlight cash/stock variances.
• Ensure VISA obligations are met for team members in ALH systems.
• Review venue reports and provide feedback to key team members.
• Assist Management Team in achieving audit results and compliance.

Skills

Customer service

Privacy & confidentiality

Administrative tasks

Floor support during peak times

Team meeting participation

Job description

Endeavour Group's Burnie Hotel is seeking a Venue Support Officer to help run daily operations, handle guest inquiries by phone, email and in person, and ensure POS and data accuracy. You’ll maintain employee records and support the venue team during peak trade.

You’ll safeguard privacy, manage stock control and reviews of venue reports with the Management Team, and contribute to audits, compliance and loss prevention in a friendly, frontline hospitality role built on teamwork and excellent