Venue Supervisor - Bistro & Catering Operations

The Fresh Collective; Australia; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Ongoing training and development

Career growth within Fresh Collective

Job summary

The Fresh Collective is seeking an experienced Venue Supervisor for Strathfield Golf Club. You will lead from the floor, ensuring smooth Bistro service and oversee the Halfway Kiosk, while supporting events and daily operations.

Develop a strong team culture with a focus on guest experience, upselling, and maintaining high standards of presentation, service, and safety. Availability across day and evening shifts is expected.

Qualifications

• Hands-on leadership and service experience in hospitality environments.
• Strong communication and customer service to handle guests and members.
• Ability to motivate and support a team during busy service periods.
• Solid knowledge of food & beverage service and upselling opportunities.
• RSA certification and hospitality training are highly regarded.

Responsibilities

• Lead Bistro service and maintain a strong floor presence.
• Coach and support front-of-house team during service.
• Run pre-service briefings and allocate duties/breaks.
• Ensure Bistro 18 is ready for service from opening to close.
• Oversee day-to-day operation of the Halfway Kiosk and guest flow.
• Manage bookings and large groups; communicate with kitchen.
• Monitor service pace, wait times and guest feedback; resolve issues.

Skills

Hands-on leadership

Communication

Customer service

Problem-solving

Team motivation

Food & beverage knowledge

RSA certificate

Hospitality training

Roster management

Education

Formal hospitality training

Coffee training

Tools

POS systems

Job description

Full Time | Strathfield Golf Club

The Fresh Collective is looking for an experienced, hands-on Venue Supervisor to join our team at Strathfield Golf Club.

With a primary focus on Bistro 18, this role will also oversee the day-to-day operation of the Club's Halfway Kiosk and provide support across functions and events as required.

This is a great opportunity for a hospitality professional who enjoys leading from the floor, developing a strong team and creating a genuinely welcoming experience for Club members and guests.

The Role

Working closely with the Venue Manager, you'll be a visible and hands-on part of the operation, taking ownership of service during your allocated shifts and leading the team from the floor.

Your responsibilities will include:

• Leading Bistro service and maintaining a strong, hands-on presence on the floor
• Supervising, coaching and supporting the front-of-house team throughout service
• Running pre-service briefings and allocating sections, duties and breaks
• Ensuring Bistro 18 is fully prepared for service, from opening through to close
• Overseeing the day-to-day operation and presentation of the Halfway Kiosk
• Managing bookings and large groups and maintaining clear communication with the kitchen
• Monitoring service flow, food wait times and guest feedback, stepping in early when issues arise
• Building positive relationships with Club members, regulars and guests
• Creating a warm, welcoming environment and confidently handling guest enquiries and feedback
• Developing strong menu and product knowledge within the team and encouraging genuine, thoughtful upselling
• Maintaining high standards of presentation, cleanliness, food safety and responsible service of alcohol
• Supporting functions and events as required
• Assisting with stock, POS, cash-up and other operational duties as required

What we're looking for

We're looking for a natural hospitality leader who enjoys being part of the service and setting the standard from the floor.

• A genuinely hands-on approach to leadership and service
• A confident, calm and practical leadership style
• Strong communication, customer service and problem-solving skills
• The ability to organise, motivate and support a team through busy service periods
• Strong food and beverage knowledge and a genuine passion for hospitality
• An understanding of the importance of regular guests and building relationships within a Club environment
• The ability to think ahead, identify issues and keep service moving smoothly
• A valid RSA certificate
• Formal hospitality and coffee training will be highly regarded
• Availability to work a rotating roster across day and evening shifts, Monday to Sunday

What's in it for you?

• Free onsite parking
• Ongoing training and development
• Genuine career growth within an established and expanding hospitality group
• A supportive leadership team that values development
• Staff discounts across Fresh Collective venues

Our portfolio includes the Art Gallery of NSW, Australian Museum, Sydney Theatre Company, Museums Victoria and Queensland Museum.

At Fresh, we're passionate about great food, genuine hospitality and creating memorable experiences for our guests.