Venue Supervisor | Australian Museum

The Fresh Collective; Sydney; On-site; AUD 78,000 - 80,000; Full time

Benefits offered by this job

Career progression

Professional development

Training & mentoring

Daytime hours

Staff discounts

Job summary

Australian Museum in Sydney is seeking a Venue Supervisor to lead daily operations across café, restaurant, and events, delivering outstanding guest experiences.

You will train and mentor front-of-house teams, manage rosters and labour KPIs, ensure coffee and beverage standards, and work closely with the Venue Manager to achieve service excellence.

Qualifications

• Previous leadership experience in busy hospitality environments.
• Strong coffee skills including espresso and milk texturing.
• Solid beverage knowledge across non-alcoholic and alcoholic options.

Responsibilities

• Lead, coach and inspire front-of-house team members to deliver exceptional service.
• Foster a positive culture focused on accountability and guest satisfaction.
• Train staff in service standards, coffee preparation and operational excellence.
• Create rosters balancing business needs with team wellbeing.
• Assist Venue Manager in achieving labour, sales and guest satisfaction targets.
• Oversee daily operations ensuring policy compliance.
• Manage guest feedback and resolve issues professionally.
• Collaborate with kitchen, events and management teams for seamless service.
• Maintain consistently high coffee preparation and beverage service standards.

Skills

Leadership

Coffee skills

Beverage knowledge

Team development

Communication

Rostering

Labour management

Problem-solving

Guest-first mindset

Interpersonal skills

Job description

Are you a passionate hospitality leader who thrives on delivering exceptional guest experiences? Do you have strong coffee and beverage knowledge, a genuine love of service, and the ability to inspire and develop a team?

We are seeking an experienced and motivated Venue Supervisor to join our team at the Australian Museum. This is an exciting opportunity to build your hospitality career in one of Sydney’s most iconic cultural destinations, leading a team dedicated to providing outstanding food, beverage, and customer experiences.

What's in it for you?

• Genuine career progression opportunities within a respected and growing hospitality group
• A supportive leadership team committed to your professional development
• Ongoing training and mentoring from experienced hospitality professionals
• Predominantly daytime operating hours aligned with Museum trading
• Staff discounts across all venues
• Annual salary of $78,500 - $80,000 plus superannuation

About the Role

As Venue Supervisor, you will play a pivotal role in leading daily operations and setting the standard for service excellence. Supporting the Venue Manager, you will be a hands-on leader who motivates the team, drives performance, and creates memorable guest experiences.

You will lead from the front, ensuring seamless service across café, restaurant, and event operations while maintaining high standards of hospitality, food safety, and team engagement.

Key Responsibilities

• Lead, coach, and inspire front-of-house team members to deliver exceptional customer service
• Foster a positive team culture focused on accountability, development, and guest satisfaction
• Train and mentor staff in service standards, coffee preparation, beverage knowledge, and operational excellence
• Create effective rosters that balance business requirements with team wellbeing
• Support the Venue Manager in achieving labour, sales, and customer satisfaction targets
• Oversee daily venue operations, ensuring compliance with all company policies and procedures
• Manage guest feedback and resolve service issues professionally and confidently
• Work collaboratively with kitchen, events, and management teams to deliver seamless service
• Ensure consistently high standards in coffee preparation, beverage service, presentation, and customer experience

About You

You are an experienced hospitality professional who leads by example and has a genuine passion for developing people and delivering outstanding service.

To be successful in this role, you will have:

• Previous leadership experience in a busy hospitality, café, restaurant, or premium food and beverage environment
• Strong coffee skills, including espresso preparation, milk texturing, and quality control
• Sound beverage knowledge, including non-alcoholic and alcoholic beverage service
• A proven ability to lead, motivate, and develop high-performing teams
• Strong communication and interpersonal skills with a guest-first mindset
• Experience with rostering, labour management, and operational KPIs
• Excellent problem-solving skills and the ability to remain calm under pressure
• A genuine passion for hospitality, service excellence, and continuous improvement
• Flexibility to work weekends, public holidays, and occasional evening functions as required

Why Join Us?

At the Australian Museum, hospitality is about more than serving great food and drinks. It's about creating memorable experiences for every guest who walks through our doors. If you're a passionate leader with strong coffee and beverage expertise and are looking for the next step in your hospitality career, we'd love to hear from you.