Venue Supervisor - Bistro & Catering Operations

The Fresh Collective; Canberra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Free onsite parking

Ongoing training and development

Staff discounts across Fresh Collectve

Genuine career growth

Job summary

The Fresh Collective is seeking an experienced, hands-on Venue Supervisor to lead Bistro 18 and the Halfway Kiosk at our Canberra venue. You’ll work closely with the Venue Manager, taking ownership of service and leading the team from the floor to deliver a welcoming experience for members and guests.

You will supervise front-of-house, run pre-service briefings, and ensure high standards of presentation, service, and guest care.

Qualifications

• Natural hospitality leader who leads from the floor.
• Calm, practical leadership style with clear communication.
• Strong guest service mindset and problem-solving skills.
• Ability to manage busy service periods and maintain high standards.

Responsibilities

• Lead Bistro service with a hands-on presence on the floor.
• Coach and support front-of-house team during service.
• Run pre-service briefings and allocate sections, duties and breaks.
• Ensure Bistro 18 is prepared from opening to close.
• Oversee day-to-day operation and presentation of the Halfway Kiosk.
• Manage bookings and large groups; communicate with kitchen.
• Monitor service flow and guest feedback; address issues promptly.
• Build relationships with Club members and guests; upsell thoughtfully.

Skills

Hands-on leadership

Strong communication

Team motivation

Customer service

RSA certificate

Education

Formal hospitality training

Job description

The Fresh Collective is looking for an experienced, hands-on Venue Supervisor to join our team at Strathfield Golf Club.

With a primary focus on Bistro 18, this role will also oversee the day-to-day operation of the Club's Halfway Kiosk and provide support across functions and events as required.

This is a great opportunity for a hospitality professional who enjoys leading from the floor, developing a strong team and creating a genuinely welcoming experience for Club members and guests.

The Role

Working closely with the Venue Manager, you'll be a visible and hands‑on part of the operation, taking ownership of service during your allocated shifts and leading the team from the floor.

Your responsibilities will include:

• Leading Bistro service and maintaining a strong, hands‑on presence on the floor
• Supervising, coaching and supporting the front‑of‑house team throughout service
• Running pre‑service briefings and allocating sections, duties and breaks
• Ensuring Bistro 18 is fully prepared for service, from opening through to close
• Overseeing the day‑to‑day operation and presentation of the Halfway Kiosk
• Managing bookings and large groups and maintaining clear communication with the kitchen
• Monitoring service flow, food wait times and guest feedback, stepping in early when issues arise
• Building positive relationships with Club members, regulars and guests
• Creating a warm, welcoming environment and confidently handling guest enquiries and feedback
• Developing strong menu and product knowledge within the team and encouraging genuine, thoughtful upselling
• Maintaining high standards of presentation, cleanliness, food safety and responsible service of alcohol
• Supporting functions and events as required
• Assisting with stock, POS, cash‑up and other operational duties as required

What we're looking for

We're looking for a natural hospitality leader who enjoys being part of the service and setting the standard from the floor.

• A genuinely hands‑on approach to leadership and service
• A confident, calm and practical leadership style
• Strong communication, customer service and problem‑solving skills
• The ability to organise, motivate and support a team through busy service periods
• Strong food and beverage knowledge and a genuine passion for hospitality
• An understanding of the importance of regular guests and building relationships within a Club environment
• The ability to think ahead, identify issues and keep service moving smoothly
• A valid RSA certificate
• Formal hospitality and coffee training will be highly regarded
• Availability to work a rotating roster across day and evening shifts, Monday to Sunday

What's in it for you?

• Free onsite parking
• Ongoing training and development
• Genuine career growth within an established and expanding hospitality group
• A supportive leadership team that values development
• Staff discounts across Fresh Collective venues

Our portfolio includes the Art Gallery of NSW, Australian Museum, Sydney Theatre Company, Museums Victoria and Queensland Museum.

At Fresh, we're passionate about great food, genuine hospitality and creating memorable experiences for our guests.

Venue Supervisor - Bistro & Catering Operations Canberra, ACT, AU