Venue Services Coordinator

Queensland Government; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Queensland Government is seeking a Venue Operations Coordinator to lead the delivery of high‑quality services at the facility and coordinate venue contractors, setup, and client relations.

You will develop SOPs, enforce safety standards and manage administration, marketing and partnerships while liaising with a broad range of stakeholders. Availability after hours and weekends is required to perform this role.

Qualifications

Responsibilities

• Lead the delivery of high-quality services to customers and stakeholders of the venue.
• Coordinate venue contractors, onboarding, scheduling, supervising, and reporting.
• Coordinate functions for the venue including client inductions, setup and pack down of equipment, reception services and client relationship management.
• Contribute towards developing and implementing SOPs and safe work method statements for facility operations per legislative standards.
• Ensure operations meet workplace health and safety, fire safety, environmental and other standards and support risk management procedures.
• Coordinate and oversee administrative support including payments, debt management, data entry standards and records management, ensuring confidentiality and QA in line with policies.
• Promote the venue's products and services and maximise business opportunities through marketing.
• Liaise, consult, negotiate and develop partnerships with industry stakeholders for sport and recreation delivery at the venue.
• Use effective interpersonal, written and oral communication to engage across private, public, industry and community sectors for successful outcomes.
• Contribute to a positive, inclusive workplace culture with safety and respect.

Job description

This is your opportunity to play a pivotal role in delivering outstanding sport, recreation and event experiences that enrich our community. In this role, you will have the autonomy to lead and coordinate a diverse portfolio of sporting and community events, build strong relationships with sporting organisations, event promoters and key stakeholders, and drive continuous improvement across venue and event operations.

If you are a proactive and solutions-focused professional who thrives in a fast-paced environment, this role offers the chance to make a visible impact through the successful planning and delivery of events, support the growth of sport and active recreation opportunities, and contribute to the activation and success of community facilities.

Join a team that values innovation, collaboration and excellence while helping to create memorable experiences for participants, spectators and the wider community.

Sport and Racing delivers quality services by providing responsive and integrated support services for sport, recreation and racing opportunities for all Queenslanders.

The team drives grassroots sport participation across the State through programs and services while also delivering the capital planning, build and maintenance program for the Department of Sport, Racing and Olympic and Paralympic Games (the Department).

Ultimately the Department plays a key role in enabling Queensland's Sport Strategy and delivering the Government's commitments and priorities. Sport and Racing supports and encourages participation and success in sport, active recreation and racing.

In This Role You Will

• Lead the delivery of high-quality services to customers and stakeholders of the venue.
• Coordinate venue contractors, including but not limited to on-boarding, scheduling, supervising, and reporting.
• Coordinate functions for the venue in accordance with policies and procedures. This includes client inductions, setup and pack down of equipment, reception services and client relationship management.
• Contribute towards the development and implementation of standard operating procedures and safe work method statements for facility operations in accordance with legislative requirements and in keeping with industry best practice.
• Ensure all aspects of the operations of the venue meet current workplace health and safety, fire safety, environmental, and other legislated standards and support implementation of the venue's event risk management procedures.
• Coordinate and oversee a comprehensive range of administrative support (e.g. payments, debt management, data entry standards and records management, ensuring confidentiality and quality assurance in compliance with departmental policies and procedures.
• Promote the venue's products and services and maximise business opportunities through marketing.
• Liaise, consult, negotiate and develop partnerships with appropriate industry stakeholders in relation to the delivery of sport and recreation products and services at the venue.
• Use effective interpersonal, written and oral communication skills and liaise with all levels of the private, public, industry, community sectors and clients to enable successful outcomes.
• Contribute to a workplace culture based on values and behaviours which maintain a positive work environment that is safe, healthy, diverse, respectful and inclusive.

Note: It is a requirement of this role that you are available to work after hours and on weekends.

Applications to remain current for 12 months.

Occupational group

Sport & Recreation