Venue Partnerships Manager

Payo; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working arrangements

Supportive team environment

Career development

Team celebrations

Gifts program

Exclusive benefits platform

Job summary

Payo is seeking an energetic Venue Partnerships Manager in Sydney to collaborate with hospitality venues and help maximise revenue through our services. The role combines strong relationship building with practical operational support in a hybrid work setup.

You will identify value propositions to key stakeholders, be the primary contact for partners, and stay up-to-date with Payo’s product suite to deliver ongoing value and growth.

Qualifications

• Experience in a similar role or within hospitality.
• Able to learn quickly and act proactively.
• Collaborative approach with feedback loops across the organization.
• A people person with strong relationship-building and presentation skills.
• Self-motivated, outcome-driven, and able to navigate ambiguity.

Responsibilities

• Identify and communicate product value to stakeholders for a sustainable partnership.
• Build trusted relationships with Partners and be their primary contact to meet retention goals.
• Develop knowledge of Payo’s product suite and advise on enhancements to maximise value.
• Spot and resolve roadblocks affecting satisfaction and relay feedback for improvement.
• Conduct field visits to venues for onboarding and ensuring adoption of Payo’s products.

Skills

Hospitality experience

Learn quickly

Collaborative mindset

People skills

Communication skills

Self-motivated

Entrepreneurial spirit

Trusted advisor

Flexible hours

Job description

We’re seeking an energetic, determined and dynamic full-time Venue Partnerships Manager in Sydney who are passionate about the hospitality industry. You’ll collaborate with partners to expand our understanding of ways we can support them, and deliver value through operational management to drive growth and help our venues maximise their revenue generation through one of Payo’s many services.

This role will follow a hybrid working model.

What you’ll do:

• Identify and communicate our product’s value proposition to the key stakeholders of the business to allow a long-term, sustainable position within our partnership relations
• Build effective and trusted relationships with Partners and deliver on or exceed retention goals and be their key point of contact
• Develop and maintain product knowledge for Payo’s suite of products, and stay on top of all new enhancements to advise external stakeholders on adding maximum value
• Proactively spot and remove roadblocks that could affect customer satisfaction or retention and communicate feedback to ensure we are continually focusing on improving the client’s experience
• Initiative field visits to venues for onboarding and ensuring full adoption of Payo’s products provide a smooth user experience

Ideally you’ll bring:

• Previous experience in a similar role or within the hospitality industry
• Ability to learn quickly and proactively initiate action to fill any knowledge gaps in a dynamic environment
• Highly collaborative way of working, making good use of feedback loops and rallying all relevant parts of the organisation around driving customer success.
• A people person! Able to quickly build trust and rapport and develop positive relationships both internally and externally.
• Excellent verbal communication, interpersonal skills and presentation skills
• Self-motivated, outcome-driven individual with the desire to roll up your sleeves and own the role
• Entrepreneurial spirit or previous experience in early start-ups with the skills to navigate around ambiguity
• Ability to position yourself as a trusted advisor and inspire change
• Flexibility and commitment to work and support our partners accordingly to suit their trading hours

Company Perks:

• Flexible working arrangements
• A fantastic and supportive team environment so you can be part of a growing company, and grow yourself.
• Genuine career development and training opportunities
• Quarterly & yearly team celebrations
• Surprise & delight- gifts from us to you to show we appreciate your work
• Exclusive benefits platform – access to generous savings from leading retailers like Woolworths, Amazon and Myer

Life at Payo and Our Commitment:

We care for our people and prioritise their welfare and think our team deserves a great workplace where everyone has room at the table and the tools, resources, and opportunity to excel. This means we are committed to providing equal employment opportunities for all people and place great value on both diversity and inclusiveness. Payo is a hustle and bustle, young and innovative company where we believe that diversity, equity, and inclusion are key principles for the successful operation of any business, especially ours. All you need is passion and a hunger to be part of one of the fastest-growing start-ups in an incredibly exciting space.

We also offer a wide range of competitive benefits in areas including health, family, community, convenience, growth, and time away- coz why not!