Gaming Attendants

Stamford Hotels and Resorts; Adelaide; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Staff meals provided on shift

Discount on food & beverages

Career development opportunities

Job summary

Stamford Grand Adelaide is seeking a friendly Gaming Attendant to join our team. You will be a visible presence on the gaming floor, delivering warm, professional service and ensuring a safe, welcoming environment for guests.

The successful candidate will engage confidently with a diverse guest mix, maintain high standards of presentation, and follow all gaming regulations and internal policies while delivering a great guest experience.

Qualifications

• Previous gaming, hospitality or customer service experience is highly regarded.
• Current SA Gaming Machine Employee Badge (Gaming Badge) is required.
• Current RSA certificate recognised in South Australia is required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Welcoming guests with friendly, professional service on the gaming floor.
• Maintain a visible presence and engage with guests proactively.
• Assist guests with enquiries regarding gaming facilities and venue services.
• Monitor gaming floor and ensure cleanliness, presentation and functionality.
• Report faults or issues to the appropriate department promptly.
• Uphold responsible gaming practices and escalate concerns as needed.
• Follow gaming legislation, regulations and internal policies.
• Maintain accurate records and follow cash handling procedures where applicable.
• Respond to guest questions promptly and escalate to the manager when required.
• Collaborate with Food & Beverage, Front Office and Security to ensure a seamless guest experience.
• Support opening, closing and daily operational requirements of the gaming area.

Skills

Customer service

Communication

Guest engagement

Reliability

Education

South Australian Gaming Machine Employee Badge (Gaming Badge)

Responsible Service of Alcohol (RSA) Certificate

Job description

Stamford Grand Adelaide is seeking an enthusiastic and customer focused Gaming Attendant to join our team.

This is an excellent opportunity for someone who enjoys working with people, has a strong customer service focus and is looking to build their experience within a busy hospitality environment.

• Ongoing casual positions
• Located at Glenelg overlooking Glenelg Beach

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

You will be responsible for ensuring our guests receive a friendly, professional and enjoyable experience while using the gaming facilities. You will be a visible presence on the gaming floor and play an important role in maintaining a safe, welcoming and well-presented environment.

The role requires someone who is confident engaging with guests, attentive to detail and able to remain professional in a fast paced environment.

You will be expected to proactively monitor the gaming floor, respond to guest requests and ensure all gaming activities are conducted in accordance with legislation, responsible gaming requirements and Stamford Grand Adelaide policies and procedures.

You will be expected to work as part of a broader hotel team and understand that the Gaming Attendant role is not limited to monitoring the gaming floor. It is a guest facinghospitality position where professionalism, communication, teamwork and attention to detail are essential.

You will be required to demonstrate sound judgement when dealing with guests and operational situations, know when matters need to be escalated and consistently follow established procedures.

Key Responsibilities

• Welcoming guests and providing friendly, professional and attentive customer service throughout their visit.
• Maintaining a visible and professional presence on the gaming floor and proactively engaging with guests.
• Assisting guests with enquiries regarding gaming facilities, venue services, promotions and general hotel information.
• Monitoring the gaming floor and ensuring gaming areas are maintained to a high standard of cleanliness, presentation and functionality.
• Monitoring gaming machines and reporting any faults, damage or operational issues to the appropriate department.
• Maintaining a strong awareness of responsible gaming requirements and identifying and appropriately escalating any concerns.
• Following all relevant gaming legislation, regulations, responsible service requirements and internal policies and procedures.
• Maintaining accurate records, completing required documentation and following cash handling and reconciliation procedures where applicable.
• Responding promptly and professionally to guest questions, concerns and requests, escalating matters to the appropriate manager where required.
• Working closely with Food & Beverage, Front Office, Security and other hotel departments to ensure a seamless guest experience.
• Assisting with the opening, closing and daily operational requirements of the gaming area.
• Demonstrating a strong understanding that responsible gaming, compliance and guest wellbeing are key priorities of the role.

About you

We are looking for someone who:

• Previous gaming, hospitality, hotel or customer service experience will be highly regarded.
• Current South Australian Gaming Machine Employee Badge (Gaming Badge).
• Current Responsible Service of Alcohol (RSA) Certificate recognised in South Australia.
• Has excellent customer service and communication skills.
• Is confident engaging with a diverse range of guests.
• Demonstrates a professional, friendly and approachable manner.
• Is reliable, punctual and well presented.
• Can remain calm and professional in a busy environment.
• Has strong attention to detail and the ability to follow procedures.
• Is comfortable working independently as well as part of a team.
• Has availability to work a variety of shifts, including evenings, weekends and public holidays.

Culture and Benefits

As a team member with us you can expect to receive:

• Great opportunities for career development
• The opportunity to work with industry professionals in an exciting hotel environment
• Staff meals provided on shift
• An attractive food and beverage discount program

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, covered under applicable law. Interviews will be conducted concurrently with the live ad.