Venue Operations Manager: Profitability & Efficiency Lead

Encore; Pokolbin; Presencial; AUD 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Great Place To Work certification

Diversity, equity, and inclusion

Wellness initiatives

Career progression opportunities

Sustainability initiatives

Salary packaging options

Resumo da oferta

Encore is seeking an experienced Operations Manager - Venues in Australia. You will establish profitability benchmarks for each venue unit and implement changes to boost efficiency, productivity and profitability across the business.

You will lead labour planning, reporting, and continuous improvement, coordinate with L&D for training, support tender processes, and partner with Technology on installations and venue upgrades to ensure optimal operations and client outcomes.

Qualificações

• Previous experience in a similar role.
• Background in Production.
• Proven experience working with multiple stakeholders.
• Excellent oral and written communication skills.
• Highly developed customer service skills.
• Time management skills; the ability to manage multiple and competing deadlines.

Responsabilidades

• Establish and monitor reporting systems for labour efficiency metrics within each venue business unit and review these metrics to identify trends
• Make recommendations on operational changes that increase the efficiency and effectiveness of labour planning and allocation
• Identify opportunities for continuous improvement of the operational procedures
• Monitor the allocation of all billing codes and systems compliance for all Encore venues
• Co‑ordinate in conjunction with the L&D Team a training program that meets the requirements of the business and delivers consistency of service and reporting
• Contribute to the tendering process via compilation of sales and billing information and assessment of labour resources to manage the venue
• Co‑ordinate and maintain reports of operational inspections of all contracted venues which are to be conducted on a half yearly basis
• Provide data to assist each Operations Director and Area Director to establish the budget for each venue annually
• Make recommendations for capital expenditure within venues to the Technology Team
• Work with the Technology team on the co‑ordination of installation projects and venue upgrades

Conhecimentos

Experience in a similar role

Production background

Stakeholder management

Oral and written communication

Customer service

Time management

Descrição da oferta de emprego

Encore is seeking an experienced Operations Manager - Venues in Australia. You will establish profitability benchmarks for each venue unit and implement changes to boost efficiency, productivity and profitability across the business.

You will lead labour planning, reporting, and continuous improvement, coordinate with L&D for training, support tender processes, and partner with Technology on installations and venue upgrades to ensure optimal operations and client outcomes.