Venue Operations Manager: Drive Profitability & Efficiency

Hargrove, Inc.; Central Coast; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Great Place To Work certification

Diversity, equity, and inclusion

Wellness initiatives

Career progression opportunities

Sustainability initiatives

Salary packaging options

Job summary

Encore is a global event technologies company specializing in hybrid and in-person events that connect and inspire. The Operations Manager - Venues will establish profitability benchmarks for each venue unit and drive efficiency across the business.

You will monitor labour metrics, recommend operational changes, and coordinate with the Technology and L&D teams to ensure consistent service, reporting, and annual budgeting for venues.

Qualifications

• Previous experience in a similar role.
• Background in Production (highly desirable).
• Proven experience working with multiple stakeholders.
• Excellent oral and written communication skills.
• Highly developed customer service skills.
• Time management skills; the ability to manage multiple and competing deadlines.

Responsibilities

• Establish and monitor reporting systems for labour efficiency metrics within each venue business unit and review these metrics to identify trends
• Make recommendations on operational changes that increase the efficiency and effectiveness of labour planning and allocation
• Identify opportunities for continuous improvement of the operational procedures
• Monitor the allocation of all billing codes and systems compliance for all Encore venues
• Co-ordinate in conjunction with the L&D Team a training program that meets the requirements of the business and delivers consistency of service and reporting
• Contribute to the tendering process via compilation of sales and billing information and assessment of labour resources to manage the venue
• Co-ordinate and maintain reports of operational inspections of all contracted venues which are to be conducted on a half yearly basis
• Provide data to assist each Operations Director and Area Director to establish the budget for each venue annually
• Make recommendations for capital expenditure within venues to the Technology Team
• Work with the Technology team on the co-ordination of installation projects and venue upgrades

Skills

Stakeholder management

Operations planning

Labor efficiency

Communication skills

Customer service

Time management

Job description

Encore is a global event technologies company specializing in hybrid and in-person events that connect and inspire. The Operations Manager - Venues will establish profitability benchmarks for each venue unit and drive efficiency across the business.

You will monitor labour metrics, recommend operational changes, and coordinate with the Technology and L&D teams to ensure consistent service, reporting, and annual budgeting for venues.