Venue Operations & Admin Specialist

Endeavour Group; Emerald; On-site; AUD 60,000 - 70,000; Full time

Job summary

Emerald Star Hotel Motel is seeking a Venue Support Officer to help ensure smooth daily operations across front-of-house and back-office systems. You will process reconciliations, maintain POS and staff records, and support the venue team during peak trade.

You will handle data integrity, stock control, compliance reporting and contribute to audits. A customer-focused approach and ability to keep confidential information secure are essential.

Qualifications

• Customer service excellence with enquiries via phone, email and in person.
• Respect for privacy and confidentiality of sensitive information.
• Organised and professional administration management.
• Support venue team on floor during peak trading times.
• Active participation in team meetings.

Responsibilities

• Complete all financial reconciliations and maintain POS registers.
• Maintain data integrity in ALH systems including employee and training records.
• Manage stock control and stocktakes and identify cash/stock variances.
• Ensure VISA obligations are met for team members in ALH systems.
• Review venue reports and provide feedback to key team members.
• Assist Management Team in achieving audit results and compliance.

Job description

Emerald Star Hotel Motel is seeking a Venue Support Officer to help ensure smooth daily operations across front-of-house and back-office systems. You will process reconciliations, maintain POS and staff records, and support the venue team during peak trade.

You will handle data integrity, stock control, compliance reporting and contribute to audits. A customer-focused approach and ability to keep confidential information secure are essential.