Venue Manager: Lead Guest Experience & Team Performance

Indigo; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Indigo is seeking a Venue Manager in Sydney to lead daily operations, coach staff, and ensure top-tier service. You will coordinate with the kitchen, optimise labour, and manage menus and pricing while maintaining guest experience. The role suits an experienced manager who is professional, yet warm and approachable.

You’ll be part of a growing hospitality business with clear expectations and opportunities to contribute ideas and improvements across a multi-venue operation.

Qualifications

• Leads busy hospitality teams with demonstrated people development.
• Comfortable with computer POS systems and reporting.
• Experienced venue or restaurant manager ready for next step.

Responsibilities

• Lead the floor, prioritise attention and keep the team focused on service.
• Coach in the moment, set expectations and address performance directly.
• Keep venue organized, collaborate with kitchen for smooth service.
• Plan staffing around trade, manage labour costs, protect guest experience.
• Manage POS updates, menus, pricing, and daily administration.
• Identify improvements and drive them through the operation.

Skills

People leadership

POS & reporting

Venue management

Client-facing

Decision making

Tools

POS systems

Job description

Indigo is seeking a Venue Manager in Sydney to lead daily operations, coach staff, and ensure top-tier service. You will coordinate with the kitchen, optimise labour, and manage menus and pricing while maintaining guest experience. The role suits an experienced manager who is professional, yet warm and approachable.

You’ll be part of a growing hospitality business with clear expectations and opportunities to contribute ideas and improvements across a multi-venue operation.