Venue Manager - Curtains Jazz Club

Swillhouse; Sydney; On-site; AUD 80,000 - 120,000; Full time

Job summary

Swillhouse in Sydney is seeking a Venue Manager to lead day-to-day operations, drive guest experience, and manage a high-performing hospitality team. You will monitor finances, control costs, and uphold liquor licensing, WHS, and Fair Work standards while shaping the venue’s vibrant culture.

The role emphasizes staff development, roster planning, and close collaboration with the General Manager to ensure exceptional service and operational efficiency across the front and back of house.

Qualifications

• Leadership and team management experience in hospitality
• Strong budgeting and cost-control skills
• Guest experience focus and event execution capabilities
• Knowledge of liquor licensing, WHS, and Fair Work laws

Responsibilities

• Lead, manage and hold the team accountable, giving clear direction including service feedback and keeping expectations clear
• Provide necessary tools for junior bar staff to carry out their accountabilities to expected standards
• Reward and recognize team members' positive contributions
• Oversee stock control and ordering to ensure efficient operations, including par levels
• Record and report comps and discounts accurately, minimising wastage
• Coordinate with Procurement to prevent stock variance via regular reviews
• Handle bar and venue equipment orders, collaborating with GM on controllable expenses
• Draft the weekly roster reflecting staff availability and leave while aligning with labour budgets
• Ensure FOH and BOH areas are clean, presented, and maintained to high standard
• Coordinate maintenance activities with Operations Team and GM on major projects

Skills

Leadership

Finance

Guest experience

Compliance

Communication

Job description

The Venue Manager is responsible for leading the day-to-day operations of the venue, ensuring smooth service, strong team performance, and a consistently high standard of hospitality. With a focus on guest experience, training, and venue organisation, this role plays a key part in bringing the vibrant, inclusive vision of the venue to life.

Key responsibilities

• Lead, manage and hold the team accountable, giving clear direction including service feedback and keeping expectations clear
• Provide necessary tools for junior bar staff to carry out their accountabilities to expected standards
• Reward and recognize team members' positive contributions
• Oversee all aspects of stock control and ordering to ensure efficient, cost-effective operations, including managing wet and dry goods and setting par levels
• Record and report comps and discounts accurately, minimising wastage across the venue
• Work closely with the Procurement Manager to prevent stock variance through regular process reviews and proactive loss prevention
• Handle ordering for bar and venue equipment, collaborating with the General Manager to manage controllable operational expenses
• Draft the weekly roster, ensuring it reflects staff availability and approved leave while aligning with operational needs and labour budgets
• Ensure all front-of-house and back-of-house areas are consistently clean, well-presented, and maintained to a high standard
• Coordinate all maintenance activities, from scheduling minor repairs to collaborating with the Operations Team and General Manager on major projects

About you

• Proven leadership experience in hospitality management, with a track record of leading teams, driving accountability, and achieving operational goals
• Strong financial acumen, including experience managing budgets, controlling costs, and achieving revenue and wage targets
• Expertise in guest experience delivery, with deep knowledge of service standards, food and beverage operations, and event execution
• Thorough understanding of compliance and safety regulations, including liquor licensing, WHS, and Fair Work legislation
• Experience implementing and maintaining venue policies and procedures
• Excellent communication and problem-solving skills, with the ability to collaborate effectively across teams
• Ability to manage feedback and complaints and foster a positive, high-performing workplace culture

About us

Swillhouse is built on Core Values of Devoted Hospitality, Originality, and Good Times.