Venue Manager

The Glen Hotel Pty; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Specialist training options for WSET

Dining discounts across venues

Career progression opportunities

Job summary

Rick Shores on the Gold Coast is seeking a Senior Venue Manager to lead the front-of-house and operations, ensuring exceptional dining experiences with a strong emphasis on leadership and staff development.

The successful candidate will manage costs, supervise a team of 50+ employees, and drive customer service excellence in a landmark setting with an iconic water view.

Qualifications

• Experience in a similar role.
• Do you have an RSA?.

Responsibilities

• Lead and manage venue operations at Rick Shores.
• Develop and train teams across 50+ staff.
• Oversee cost management including payroll and COGS while maintaining ROI.

Skills

Leadership

Customer service

RSA

Job description

3/43 Goodwin Terrace, Burleigh Heads, QLD, 4220, AUSTRALIA

When Rick Shores opened on the sands of Burleigh Heads in 2016, we knew we’d found somewhere pretty special. Right on the water, with the beach at our feet and the Gold Coast stretching out in front, it is the kind of iconic setting that makes a meal feel like more than a meal.

Ten years on, the view hasn’t changed, and neither has the feeling of sitting here, with the salty sea breeze rolling in, waves crashing on the shore and good food on the table. And when the sun starts to go down, the view only gets better. There’s a reason people keep coming back to Rick Shores, and why so many first‑time visitors quickly become regulars.

Venue Manager at Rick Shores, with its reputation for exceptional dining experience is an opportunity not to be missed!

As an experienced Venue Manager, I dont have to tell you about service, the importance of current cuisine or the wine list - you are already an expert across these areas. However we do want to know some things about you!

So tell us.....

What is it about your leadership style that creates followers and translates into amazing dining experiences?

Behind every good business is a backbone of financial strength, what level of input do you have on operating cost management including COGS, payroll, activations with ROI?

Building great teams is as important as the menu, what skills do you need around you to make the venue a success

How do you train teams in excess of 50 employees?

When you entertain friends and family, what atmosphere and experience do you create for them?

This is a senior role and one that holds long term opportunity for the right person. Remuneration will be appropriate to the role and like any contract at this level will be negotiated.

About us and our perks

Rick Shores is part of a wider group including Norte, Sueno on the Gold Coast and Southside, Goodside, Central and Marlowe in Brisbane.

• Ongoing training, coaching and real career progression opportunities.
• Specialist paid training options for WSET courses
• Dining discounts across all our venues - up to 50% off!
• Great people to work with!

Screening Questions

• Do you have experience in a similar role?
• Describe your customer service experience
• Do you have a Responsible Service of Alcohol (RSA)?