Restaurant Manager - Marlowe

The Glen Hotel Pty; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Dining discounts

Job summary

The Glen Hotel Pty seeks a hands-on Floor Leader to drive exceptional guest experiences at our Brisbane venue. You will lead service, coach team members, and collaborate with management to maintain profitability and high standards.

With ongoing training and career progression, you will contribute to a culture of great local wine, food, and hospitality across our venues. This is a full-time, on-site role requiring RSA and strong leadership.

Qualifications

• Experience in a similar hospitality leadership role.
• Strong customer service focus.
• RSA certification.

Responsibilities

• Lead floor during service to ensure guest satisfaction.
• Coach and develop front-of-house team.
• Monitor wage costs and supplier costs to maintain profitability.
• Support Venue Manager with daily operations.

Skills

Team leadership

Guest service

Job description

105 Melbourne Street, South Brisbane, QLD, 4101, AUSTRALIA

Originally named Merivale Flats and constructed in 1938, Marlowe’s story began almost a century ago. It’s a place where we imagine Rose Dimmich, one of its original residents, polished ‘the good silver’ before dinner parties. Where the scent of lamb roasts filled the hall on Sundays, and an extra plate was always set for a neighbour.

Today, Marlowe carries on this timeless spirit of hospitality. We practise the art of making people feel at home, and celebrate the simple pleasure of good company, generous plates of food, and great local wine.

We are searching for a hands on floor leader to join our team. Here is a we see this role and hopefully this alignes with you:

It goes without saying that you are as service leaders, always looking for ways to ensure your guest has the best experience - the wine, the food and the personal service!

As a leader of others you are steadfast under pressure, a guide when the heat is on and always lifiting your team through any service challenges that may arise.

Our team is made up of hospitality professionals, all good at their craft so your role is to work with and maximise the team you have to lead each and every day.

Our Venue Manager looks after the business financials however you will need a keen eye on wage and cost of goods to ensure profitable services.

Our customers know what good experience looks and feels like, your ability to recognise and deliver the best thay have had, is the drive we want from you.

This is a fulltime role with progression opportunity across the friends of friends group. We have many success stories of career progression (our Venue Manager at Marlowe is one such story) and we would love you to be part of this story in time.

About friends of friends..

There's a little magic in the way friends bring friends. One person becomes two, two become a full table, and friends continue to fill the room. friends of friends was built on that feeling. Our venues include Marlowe, Rick Shores, Norte, Sueno on the Gold Coast and Southside, Goodside and Central in Brisbane.

Ongoing training, coaching and real career progression opportunities.

Specialist paid training options for WSET courses

Dining discounts across all our venues - up to 50% off!

Great people to work with!

Screening Questions

• Do you have experience in a similar role?
• Describe your customer service experience
• Do you have a Responsible Service of Alcohol (RSA)?