Venue Manager

Yo-Chi - Embrace the Chi Pty Ltd; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonuses

Volunteer days

Career growth

Flexible roster

Free Yo-Chi

Team meals and events

Job summary

Yo-Chi Highpoint is seeking a passionate Venue Manager to lead a high-energy team in Melbourne’s premier shopping destination. You will coach, develop, and empower your team to deliver outstanding guest experiences while driving commercial performance.

Located in Highpoint, this hands-on leadership role focuses on rostering, stock control, training, and maintaining brand standards across service, safety, and presentation. If you thrive in fast-paced retail hospitality and love people, join us.

Qualifications

• Proven leadership in hospitality, retail, or QSR environments.
• Experience coaching and developing high-performing teams.
• Strong understanding of labour management, COGS, and venue performance.

Responsibilities

• Deliver outstanding guest experiences and set the standard for your team each shift.
• Provide ongoing training, feedback, and support to help team members grow.
• Support sales growth while managing labour and COGS to achieve targets.
• Oversee rostering, stock management, ordering, cash handling, and venue administration.
• Recruit, onboard, lead, and retain a team that shares the Chi.
• Ensure standards across guest experience, product quality, food safety, cleanliness, and presentation.
• Take ownership of venue performance, team engagement, training completion, and operational execution.

Skills

Leadership

Team development

Staff coaching

Labour management

Budget & COGS

Job description

We're looking for a passionateVenue Manager to lead the team at Yo-Chi Highpoint! Join a people first brand where you'll be empowered to lead, supported to grow, and encouraged to make a real impact every day.

About Yo-Chi

Chi is at the heart of everything we do. Yo-Chi has grown from a local idea into a movement, inspiring creativity, welcoming all ages, and spreading good energy through frozen yogurt.

We're growing across Australia and internationally, and it's all driven by our people. As a family owned business, we put our team and guests first, creating positive experiences, supporting each other, and making each venue a place where everyone feels welcome.

About the Role

The best part about Yo-Chi has always been our people.

As a Venue Manager, you'll lead a high performing team, bring the Yo-Chi vibe to life, and deliver exceptional guest experiences. Located at Highpoint, one of Melbourne's major shopping destinations, this is an opportunity to lead a high energy venue and build a team that thrives in a busy retail environment.

This is a hands on leadership role where no two days look the same. You'll coach and develop your team, keep operations running smoothly, and deliver strong venue performance. From celebrating team wins to achieving commercial targets, you'll play a key role in delivering exceptional results and continuing the success of your venue.

If you thrive in fast paced environments, love developing people, and enjoy making real impact every day, we'd love to hear from you!

What you’ll be doing:

• Deliver outstanding guest experiences and set the standard for your team every shift.
• Provide ongoing training, feedback, and support to help team members grow and perform at their best.
• Support sales growth while managing labour and COGS to achieve commercial targets.
• Oversee rostering, stock management, ordering, cash handling, venue administration, and compliance.
• Recruit, onboard, lead, and retain a team that 'SHARES THE CHI'!
• Ensure exceptional standards across guest experience, product quality, food safety, cleanliness, and presentation.
• Take ownership of venue performance, team engagement, training completion, and operational execution.

What we're looking for:

• Proven leadership experience within hospitality, retail, or QSR environments.
• Experience leading, coaching, and developing high performing teams.
• Strong understanding of labour management, COGS, and driving venue performance.
• Confidence managing daily operations, administration, compliance, and stock control.
• A strong communicator who leads by example and builds connected, high performing teams.
• Proactive, resilient, and always looking to improve.
• Availability across a flexible Monday to Sunday rotating roster.
• Passionate about people, culture, and creating memorable guest experiences.

Why Yo-Chi?

• Competitive salary & quarterly bonuses
• Enjoy2 paid volunteer dayseach year to make a difference with your peers.
• Career acceleration; we’re not just opening venues, we’re developing leaders.
• Flexible roster with a mix of both day and night shifts.
• Free Yo-Chi every shift(plus generous discounts) - CHI-LICIOUS!
• Culture worth sticking around for, including team dinners, activities, and connection at the heart of everything we do.
• Access to our Happiness Hub for wellness, learning, and support.
• Booming brand energy– be part of one of Australia’s fastest growing hospitality groups.

Ready to make a real impact? Apply today and take the next step in your leadership journey at Yo-Chi!

Want to get a feel for what we’re about? Check out our website, follow us on Instagram @iloveyochi, or swing by a venue and soak up the vibes!